1st & 2nd Line Helpdesk Engineer
Fortis Recruitment Solutions · Caversham, Reading ·
- Category
- Support
- Salary
- GBP 30,000 – 36,000 / year
First- and second-line helpdesk engineer at an MSP, handling service tickets to SLA, monitoring and maintaining client infrastructure, and implementing change requests. Core stack is Microsoft 365, Azure, Active Directory, and Windows Server, in a Monday-to-Friday office-based role.
Salary: £30,000 - 36,000 per year Requirements: Experience working on an MSP helpdesk supporting multiple clients Skills in Microsoft 365, Azure, Active Directory, and Windows Server Basic understanding of networking, including IP addresses and routing Excellent troubleshooting and problem-solving skills Ability to obtain an enhanced DBS check Responsibilities: Manage first- and second-line service tickets in line with SLAs, keeping customers informed Monitor and maintain client infrastructure …