Yardi System Administrator

Job Title: Yardi System Administrator

Reports To: Director of Property Technology

About Cross Street:

Cross Street is a Chicago-based real estate services firm built on a strong foundation of property operations and client service. We bring together institutional-level experience with an entrepreneurial mindset to support owners and investors across residential portfolios. From property management to brokerage and advisory, our team takes a hands-on, accountable approach focused on long-term value for both our clients and the residents who call these communities home.

Job Overview:

Cross Street is looking for a highly organized, customer-service oriented Yardi System Administrator who enjoys solving problems, improving processes, and helping teams get the most out of Yardi. You'll serve as the primary point of contact for Yardi support, system administration, troubleshooting, and ongoing platform enhancements across the organization - partnering closely with property management, accounting, operations, and the Yardi support team to keep the platform efficient, reliable, and aligned with business needs.

Primary Responsibilities:

Yardi Administration and Support

• Serve as the primary administrator and day-to-day owner of the Yardi platform.
• Manage and resolve Yardi support tickets submitted by internal users, troubleshooting issues and coordinating resolutions with internal stakeholders and Yardi support.
• Escalate complex issues to Yardi and third-party vendors as needed, tracking progress through resolution.
• Monitor system performance, maintain configurations, workflows, permissions, and security settings, and identify opportunities to improve functionality and user experience.
• Support property onboarding, acquisitions, dispositions, and portfolio transitions within Yardi.

Enhancements and continuous improvement:

• Gather feedback from departments and identify opportunities for system enhancements and process improvements.
• Coordinate testing, implementation, and rollout of new Yardi features, modules, and updates.
• Document system changes, workflows, and best practices.
• Assist with report creation, dashboard development, and integrations between Yardi and other business applications.

Cross-Functional Partnership and Training:

• Work closely with Property Management, Accounting, Leasing, Operations, and Leadership to understand business needs and provide system support.
• Act as a liaison between end users and Yardi support resources, communicating updates, enhancements, and issue resolutions to stakeholders.
• Collaborate with the Systems Trainer to optimize Yardi utilization, implement best practices, and create training resources as needed.
• Support departments with questions related to workflows, reports, resident transactions, lease setup, and system processes.

Vendor Coordination:

• Maintain strong working relationships with Yardi representatives and technology vendors.
• Coordinate support requests, enhancement discussions, and implementation activities with external partners.
• Participate in vendor meetings and assist in evaluating new Yardi products and features.

Qualifications:

• 4+ years of experience working with Yardi Voyager or related Yardi products.
• Strong understanding of multifamily property management and accounting workflows.
• Experience troubleshooting software issues and supporting end users.
• Ability to manage multiple priorities and support requests simultaneously.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Bachelor's degree preferred; equivalent experience considered.

How you’ll stand out:

• Experience with Yardi reporting, security administration, workflows, and integrations.
• Availability for occasional after-hours support during system upgrades, critical issues, or project implementations.

Availability and Work Hours:

• Hybrid opportunity
• Must be available to handle requests as needed outside of normal business hours
• Ability to access emails and call on weekends and be available to resolve issues as needed
• You are required to work Monday through Friday from 9am to 5pm

What We Offer:

• Compensation: $90,000-$100,000 total target compensation
• Comprehensive benefits package including Medical (BCBS), Dental and Vision Insurance
• Eligibility for participation in a 401(k) plan
• Paid time off including vacation and sick days
• 15 Company paid Holidays and your Birthday off
• A collaborative and entrepreneurial culture committed to innovation and career growth.