XTN-B098349 | CUSTOMER SUCCESS SALES SPECIALIST

At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and
opportunity to develop and reach your full potential – what’s most important is that you’re a good fit
and willing to learn. We know that there is no such thing as the perfect applicant with the complete set
of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could
challenge and develop into this role, then we want to hear from you.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Outbound Prospecting: Initiate cold calls to potential customers using a prepared script to sell
products or services.
• Lead Management: Follow up on warm leads and inquiries generated through marketing
campaigns using various communication channels.
• Customer Needs Analysis: Listen actively to prospects to identify their pain points and tailor
your pitch accordingly. Acknowledge and resolve customer queries and/or complaints as
related to the product and respond promptly to customer inquiries. Take the extra mile to
engage customers.
• Customer Service: Build sustainable relationships and trust with customer accounts through
open and interactive communication. Maintain a positive, empathetic, and professional attitude
toward customers at all times. Ensure customer satisfaction and provide professional customer
support.
• Pipeline Management: Maintain an accurate record of all conversations and sales stages in our
CRM system.
• Meeting Targets: Consistently meet or exceed daily/weekly/monthly sales quotas and activity
KPIs (calls per day, talk time, etc.).
• Product Knowledge: Stay up-to-date on all product features, pricing plans, and competitor
offerings.
• Development: Attend all requested meetings/training with team, manager, clients,
etc. Communicate and coordinate with colleagues as necessary. Provide feedback on the
efficiency of the sales process.
• Other duties, as assigned

Experience: 2 years of experience in telesales, telemarketing, or a similar sales/customer
service role.
• Communication: Exceptional verbal communication skills with the ability to build rapport quickly
over the phone.
• Persistence: A resilient "hunter" mentality; the ability to handle rejection with grace and stay
motivated.
• Tech Savvy: Proficiency with CRM software (Systems include: WhatsApp, SAP, Livechat, Horizon,
Salesforce, etc) and basic office suites (Google Workspace/Microsoft Office).
• Negotiation: Strong persuasion and closing skills.
• Education: High School Diploma or equivalent; Bachelor’s degree is a plus.

Are you a persuasive communicator who thrives on hitting targets and closing deals? We are looking
for a high-energy Customer Success Sales Specialist to join our growing team. In this role, you’ll be the
voice of our company, responsible for reaching out to potential customers, understanding their needs,
and providing them with solutions that make a real difference.
If you have a thick skin, a quick wit, and a passion for sales, we want to hear from you.