XTN-99FA845 | SOCIAL MEDIA STRATEGIST

SOCi, the marketing platform for multi-location brands, is seeking a versatile Social Media Strategist
responsible for developing and maintaining multi-channel content strategies that align with client
business objectives in order to deliver high-value results. Responsibilities include exceptional
content writing, editing and design acumen, understanding and staying up-to-date on current
social media trends, adopting SOCi’s Agentic platform, and supporting customers through complex
challenges utilizing exceptional verbal and written communications.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

● Curating strong captions and designing graphics for multiple social media platforms, such
as Facebook, Instagram, LinkedIn, X and Google Business Profile pages.
● Utilizing critical thinking to execute on different levels of content strategy to meet
customer KPIs.
● Effectively completing monthly tasks, such as content creation, revising AI-generated copy,
and replying to customer emails, for each assigned account on time with little to no
supervision.
● Monitoring social media trends, network algorithms, and strategic industry best practices
to ensure customer success and growth opportunities.
● Creating reports to show customers the success of the SOCi Assist team’s social media
efforts, utilizing the current data-driven strategies established for customers’ key metrics
and core audiences.
● Monitoring and responding to customer inquiries and concerns in a timely and
professional manner through email.
● Participating in weekly or biweekly customer cadence calls to align on content efficacy.
● Collaborating with the CSMs to deliver quarterly content strategy reviews through strong
presentation skills.
● Serving as a strong team member by assisting with training and mentoring new team
members to ensure best practices are followed during the onboarding process.

Works on problems of diverse scope where analysis of information requires evaluation of
identifiable factors. Uses evaluation, judgment, and interpretation to select the right
course of action within existing processes and operational policies.

Work is done independently and is reviewed at critical points.

● Strong customer service experience with a minimum of 3 to 5 years of customer-facing
interaction required; high-volume agency experience preferred.
● Excellent English writing skills are required - including strong spelling, grammar, and
punctuation skills, along with an exceptional attention to detail.
● The ability to work independently as well as collaboratively to achieve customer
deliverables after completing our extensive employee onboarding process is required.
● Must possess the ability to think critically and exercise strong judgment on proposed
courses of action to ensure customer deliverables are met.
● Strong time management and organization - ability to work in a fast-paced environment
and maintain focus and execution in a productive, consistent manner.
● Must exhibit in-depth, applicable knowledge of social media platforms (Facebook, X,
Google, Instagram, LinkedIn, etc.) as well as industry trends and social content strategies.
● Excellent storytelling, presenting, and communication skills; customer-facing experience is
required.
● Ability to follow detailed written instructions and Standard Operating Procedures (SOPs)
required.
● Quality assurance experience such as reviewing & editing others' copy a big plus
● Troubleshooting technical errors on social media platforms (Meta Business Suite,
Facebook, Instagram) and/or additional software tools helpful to have.
● Familiarity with Canva and Zoom is preferred. Familiarity with ClickUp is a plus.
● Familiarity with US audience or clients a plus.
● A university degree in communications, English, marketing, business, journalism, public
relations, or a related field is required.

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.