XTN-866C213 | SOCIAL MEDIA STRATEGIST

SOCi, the marketing platform for multi-location brands, is seeking a versatile Social Media Strategist
responsible for developing and maintaining multi-channel content strategies that align with client
business objectives in order to deliver high-value results. Responsibilities include exceptional
content writing, editing and design acumen, understanding and staying up-to-date on current
social media trends, adopting SOCi’s Agentic platform, and supporting customers through complex
challenges utilizing exceptional verbal and written communications.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Curating strong captions and designing graphics for multiple social media platforms, such as Facebook, Instagram, LinkedIn, Twitter and Google My Business pages.
• Utilizing critical thinking to execute on different levels of content strategy that include paid boost campaigns in order to accomplish identified KPIs by the customer.
• Effectively completing monthly tasks, such as content creation, customer requests and boost campaigns, for each assigned account on time with little to no supervision.
• Monitoring social media trends, network algorithms, and strategic best practices to stay ahead of the curve, and proactively identify opportunities for growth with the help of the Senior Content Strategists or Managers.
• Creating reports to show customers on the success of social media campaigns utilizing the current data-driven strategies established for key metrics, boosting objectives and their core audiences.
• Utilizing data analytics to track and assess the efficacy of our social media initiatives based on the client’s business objectives and their core audiences.
• Monitoring and responding to customer inquiries and comments in a timely and professional manner through email or as instructed by the CSMs.
• Participating in weekly or biweekly content strategy sessions, and analyzing creative briefs for our clients and CSM team.
• Collaborating with the CSMs to deliver monthly and/or quarterly content strategy updates and having strong presentation skills to communicate those strategies in meetings with customers.
• Being a strong team member by assisting with training and mentoring new team members to ensure best practices are followed during the onboarding process via one-on-one training meetings.
• Works on problems of diverse scope where analysis of information requires evaluation of
  identifiable factors. Uses evaluation, judgment, and interpretation to select the right
  course of action within existing processes and operational policies.
• Work is done independently and is reviewed at critical points.

• Strong customer service experience with a minimum of three to five years of customer-facing interaction required.

• Excellent English writing skills are required - including strong spelling, grammar, and punctuation skills, along with an exceptional attention to detail.

• The ability to work independently after completing our extensive employee onboarding process is required.

• Must possess the ability to think critically and exercise strong judgment on proposed courses of action to ensure customer deliverables are met.

• Strong time management and organization - having the ability to work in a fast-paced environment and maintain focus and execution in a productive, consistent manner.

• Must possess in-depth, applicable knowledge of social media platforms (Facebook, Twitter, Google, Instagram, LinkedIn, etc.) as well as industry trends.

• A proven track record of developing social content strategies across multiple platforms including Facebook, Instagram, Twitter, and Google, with a minimum of 3 years of experience, is preferred.

• Excellent storytelling, presenting, and communication skills internally and externally customer-facing experience is required.

• Familiarity with Canva and Zoom is preferred. Familiarity with ClickUp is a plus.
• A university degree in communications, English, marketing, business, journalism, public relations, or a related field is required.

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.