XTN-72A7303 | CUSTOMER SERVICE ADVOCATE

Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media.
• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements.
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues.
• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers.

As previously mentioned.