XTN-63F5397 | CUSTOMER SERVICE ASSISTANT - ONLINE

We’re looking for a friendly and reliable Customer Service Assistant to support our online customers. You’ll be the first point of contact for email, phone, chat, and social media messages—helping customers with product questions, order updates, returns, and general enquiries.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Respond promptly to customer emails, phone calls, online chats, and messages
• Assist with order tracking, product info, returns, and general queries
• Provide friendly, helpful, and accurate support
• Work closely with the wider customer service and eCommerce teams

• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Confident using computers, online systems, and chat tools
• Friendly, patient, and professional attitude