XTN-44C3548 | DATA ENTRY SPECIALIST

We are looking for a highly skilled and organised Office Support Staff member to provide administrative and technical support to our Australian-based bookings team. The ideal candidate will possess strong IT skills, excellent customer service abilities, and fluency in English.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Data Entry and Management:

• Conduct online data entry using Google Sheets and calendar systems.
• Manage data in Microsoft Excel for import into external systems.

Customer Service:

• Provide exceptional customer service via email and telephone.
• Respond to customer inquiries and resolve issues promptly.

Booking Management:

• Manage our online SMS service to organise customer bookings.
• Enter orders received via email into the system.
• Conduct daily backups and checks of data in the booking system.

Logistics Support:

• Upload daily delivery schedules to the Transport Management System.

Collaboration and Support:

• Work closely with the Australian bookings team to proactively support daily tasks.
• Maintain open communication to ensure seamless operations.

• At least 3 years’ experience in a similar role.
• Experience working with transport and logistics companies.
• Proficient in Microsoft Excel and Google Suite.
• Strong attention to detail, accuracy, and organisation skills.
• Excellent English language skills, both written and verbal.
• Strong customer service skills via email and phone.

• Experienced in data management, ensuring accuracy and efficiency in data entry.
• Proficient in Microsoft Excel, including data analysis and spreadsheet management.
• Background as an Administrative Assistant and in office support, handling day-to-day operations.
• Worked in logistics and transportation, gaining practical knowledge of industry processes.
• Prior experience as a Customer Service Representative (CSR), managing accounts similar to logistics and transportation, with a focus on accurate data
• handling.
• Familiarity with the Melbourne geographic area is an added advantage.