XTN-3D31746 | AFTER-SALES ASSISTANT COORDINATOR

After-Sales Assistant Coordinator plays a key role in supporting the after-sales process by helping to resolve post-sale issues and ensuring clear communication between internal departments and the After-Sales Team to maintain high levels of customer satisfaction.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Key Responsibilities:

· Assist in managing and addressing customer inquiries, requirements, and shipment discrepancies before dispatch.

· Monitor customer requirements, and discrepancies, ensuring timely follow-up and resolution.

· Maintain accurate and up-to-date records of after-sales activities using DMS and Monday.com.

· Coordinate with logistics and warehouse teams to resolve shipment-related issues.

· Maintain confidentiality and handle sensitive information with professionalism.

Aftersales Support:

· Monitor and maintain the CMR (Customer Material Request) Requirements and Discrepancy Board on Monday.com.

· Ensure all CMR requirements are accurately updated and submitted within deadlines.

· Prepare and submit actual discrepancy reports to the AST CMR Coordinator.

· Coordinate with ST (Sales Team), AT (Accounts Team), LT (Logistics Team), and WH (Warehouse) to address and resolve actual shipment discrepancies.

· Assist other AST staff in compiling customer requirements and discrepancy reports.

Skills Required:

· Good organizational and time-management abilities.

· High attention to detail and a proactive problem-solving mindset.

· Ability to manage multiple tasks while maintaining accuracy and focus.

· Excellent team collaboration skills with the ability to coordinate across various departments.

· Flexibility to respond to urgent or unexpected after-sales issues when needed