XTN-118D266 | REVENUE OPERATIONS ANALYST - SALES SUPPORT

As a Sales Support Analyst, you are the heartbeat of the Global Revenue Operations team. Your goal is to ensure our sales and post-sales teams have the operational support they need to close deals and serve customers smoothly. You will act as a versatile problem-solver, bridging the gap between Sales Compensation, Data Integrity, Deal Support, and Customer Experience (CX) Operations. This is a high-visibility role where your ability to keep things moving directly impacts our revenue goals.

• 2,000 internet allowance
• 5,000 medical and optical allowance
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• What You Will Deliver

  • CX Operations Support: You will extend your support to the post-sales lifecycle, assisting with administrative tasks for Customer Success, Professional Services and Renewals. This includes performing Quality Assurance (QA) on agreements and verifying data to ensure that it is accurately recorded in our systems following standard workflows and processes.
  • Sales Compensation Support: You will help ensure our sellers get paid accurately and on time. Running and optimizing sales crediting processes, ensuring high-quality and accurate attainment calculations for global revenue teams, and helping resolve questions about compensation policies.
  • Revenue Intelligence: You will help the business see clearly by building and maintaining Salesforce dashboards. You will also be a key player in User Acceptance Testing (UAT), ensuring new tools and features work perfectly before they reach the sales team.
  • Lead-to-Renewal (LTR): You will manage the LTR support inbox, helping sales reps navigate CPQ quotes and Opportunity stages so they can focus on selling rather than admin.
  • Queue Management: You will maintain and serve global queues for RevOps-related requests, handling specialized inquiries and complex resolutions that require deep operational context.

  Operational Agility (Core Competency)

  • Focused Ownership with Operational Range: While you will serve as the primary owner for the Sales Support workstreams, the Revenue Operations environment is dynamic. This role requires the ability to maintain deep focus on your core pillars while pivoting to support adjacent workflows during peak volume periods, quarter-end closes, or when business priorities shift.
  • Continuous Improvement: As our operational model evolves, you will have the opportunity to assist with new projects and initiatives that drive team efficiency, ensuring our processes remain agile and effective.

• Enable and support Sales teams on CPQ workflows

• Work with business users, test users, and Technology delivery team members on resolving issues

• Educate the Sales team about our existing Sales processes and reinforce existing Enablement

• Build strong relationships with our partner teams. You will be their trusted partner in identifying where their help is needed in a deal

• Generate and adjust order forms in complex deals

• Provide Tier 1 troubleshooting and administrative support in the Salesforce environment

• Optimize Salesforce while working with the business systems team to identify architectural improvements, especially focused on the Quoting and Order Management process

• Introduce elegant, simple (yet powerful) processes that make everyone’s life a little bit easier

• Document current state processes and find opportunities for improvement

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.