XTN-0D59706 | NETWORK TECHNICIAN I

PDI Technologies empowers convenience retail and petroleum wholesale businesses around the globe to enhance their efficiency and profitability through secure data and operations integration. As an entry-level network technician, you will serve as the first point of contact for our customers with network-related issues. Your key responsibility is to diagnose and identify any network problems, all while providing outstanding customer service.

• Flexible hours
• Extra time off
• Recognition for exemplary work
• Certification cost reinburstment for computer networking and related fields
• Team collaborations
• One-on-one meetings

• Provide network support to end-users through phone calls, support emails, and chat.
• Ensure accurate support tickets for network issues and resolutions.
• Manage assigned network projects.
• Contribute to team projects.

• Experience in configuring and troubleshooting network devices, including firewalls, routers, and wireless access points.
• Some knowledge of Linux and GUI-based networking platforms.
• Understanding of network protocols such as TCP/IP, DNS, DHCP, and troubleshooting techniques.
• Ability to communicate effectively, both orally and in writing, with customers, clients, and other employees of the organization.
• Strong problem-solving skills and analytical abilities.

• Experience in a call center or customer service environment, particularly in technical support roles.
• Basic programming skills or scripting experience (e.g., Python, Bash) are preferred but not required.
• Relevant certifications such as CompTIA Network+ or CCNA are preferred but not required.