XTN-000F339 | HUMAN RESOURCES DIRECTOR
KMC Solutions Inc ·
- Employment
- Full time
- Category
- HR
- Experience
- 3+ years
We are looking for an amazing Channel Customer Success Manager (Channel CSM) to join our team. The ideal candidate will build strong relationships with partners and then customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness and help our partners to support our common indirect customers.
Responsibilities:
- The Channel CSM is the Trusted Advisor, trains partners and customers on various stages of the customer life cycle. We will ensure high partner/customer satisfaction, great adoption and renewal rates.
- Develop and maintain long-term relationships with stakeholders within assigned partners and accounts.
- Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
- Plan and conduct on-boarding and training for new customers or partners.
- Closely manage and nurture accounts to identify and eliminate risk attribution
- Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization
- Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
- Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results
- Minimum 3+ year of Channel Customer Success Management experience
- Minimum of 3+ years experience and a proven track servicing strategic partner relationships and direct accounts
- Previous experience working in a Channel Client or Customer Success role within one of these industries: cloud/SAAS and audio video venders
- Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required
- Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
- CRM experience with Salesforce.com preferred
- Ability to deliver customized presentations and demonstrations via web conference
- BA/BS degree or equivalent work experience
- Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service
- Strong acumen of software industry
- Great interpersonal skills with a positive attitude