Working Operations Manager

FoxTrot Aviation Services is seeking a consistently hard working Operations Manager who is committed to reliable quality service, customer relationships, and building a rock steady team. Based at the Jacksonville International Airport (JAX) with travel and additional responsibilities to the Lake City Gateway Airport ( LCQ )

Foxtrot provides members of the aviation industry with top-of-the-line aircraft detailing, line service and facility cleaning services. We service a wide variety of aircraft and facilities both large and small!

This position will require an open and flexible work schedule 7 days a week that includes weekends and some holidays.

The Operations Manager (OM) is a critical role responsible for maintaining a culture of safety and operational excellence at their jobsite. The OM is tasked with overseeing all safety measures, scheduling, staffing, supply management, documentation, quality control, training, and client communication. The OM must enforce safety policies, manage daily operations efficiently, and ensure high-quality service delivery. This role requires frequent interaction with the Safety Department, accurate documentation, proactive problem-solving, and a strong commitment to continuous improvement and team management.

Key Responsibilities:

1. Safety and Compliance:

• Safety Culture: Prioritize and champion a safety culture daily, ensuring all team members adhere to internal and external safety expectations.
• Safety Ambassador: Act as the ultimate safety ambassador onsite, maintaining constant contact with the Safety Department for guidance on safety concerns and issues.
• Safety Reporting: Disseminate safety findings to the team weekly via the HIT Form and ensure compliance with safety policy 700.
• Safety Evaluation: Stringently evaluate jobsite safety, report potential hazards, mitigation procedures, or incidents to the Safety Department.
• Incident Management: Address safety issues proactively with a "better safe than sorry" attitude.

2. Scheduling and Attendance:

• Weekly Schedule: Finalize and share the weekly schedule by 8 PM Sunday night. Forecast scheduling needs and make adjustments as required.
• Attendance: Maintain an acceptable attendance record and ensure proper documentation of tardiness and absences for the crew.

3. Staffing and Performance Management:

• Hiring Needs: Predict and communicate any hiring needs to the staffing team promptly. Assist in staffing interviews as requested.
• Performance Reviews: Conduct quarterly performance reviews for team leads and ASs. Manage turnover by addressing staff issues and hosting monthly team meetings to gauge morale.
• Team Meetings: Facilitate monthly team meetings to address morale and any issues.

4. Supply and Equipment Management:

• Supply Management: Ensure the station is consistently stocked with necessary supplies, including proactive ordering from external sources if needed. Approve and submit locker reorder forms in a timely manner.
• Inventory Audits: Perform monthly audits on equipment status and chemical stock. Organize and manage the supply locker for efficiency and safety.
• Inventory Tracking: Update all inventory management tracking systems and associated checklists.

5. Documentation and Administration:

• Form Accuracy: Audit and verify all forms, including badge trackers, disciplinary action forms, HIT Forms, and termination forms.
• Payroll and Expenses: Submit payroll and expense reports on time and accurately. Approve or deny PTO requests for team members.
• Financial Pulse: Meet finance compliance and complete the Financial Pulse Sheet. Document and address any issues with disciplinary actions and terminations.
• Customer Information: Create new customers in QuickBooks and communicate with Accounts Payable/Receivable as needed.

6. Quality Control:

• Quality Management: Master quality standards, teach and rectify quality complaints, and catch issues before clients do. Ensure all jobs are completed per company procedures.
• Quality Audits: Conduct internal audits and ensure the location meets the composite quality score of 3.75.

7. Training and Development:

• Training Plans: Provide thorough training to all team members and develop training plans for new hires, including coordinating with the Training Department for advanced sessions.
• Recurrent Training: Proactively reach out to the Training Department for recurrent training sessions as needed.

8. Communication and Reporting:

• Effective Communication: Maintain clear and effective communication with the PM, co-workers, supervisors, and clients regarding labor budgets, P&L, staffing, and safety.
• Client Interaction: Communicate regularly with clients to share updates, manage time constraints, address workflow disruptions, and handle quality complaints.
• Execute targeted upselling strategies by engaging directly with program managers and customers to identify service expansion opportunities and align solutions with operational needs
• Professionalism: Conduct professional correspondence via email and with personnel. Debrief using the "five W's."

9. Vehicle Management:

• Vehicle Audits: Audit vehicles for safety, maintenance, and cleanliness. Ensure timely maintenance and communicate deficiencies to the PM.
• Legal Compliance: Ensure vehicles meet legal compliance prior to travel and manage basic maintenance up to $350 without approval.
• Accident Protocol: Be trained in accident protocol.

10. Operational Support:

• Pop-Up Jobs: Assist with pop-up jobs and be willing to travel and stay overnight as needed for 5-7 days.
• Operational Committees: Participate in operational committees (e.g., People’s Committee, Safety Committee) and demonstrate location solidarity by working with the team.
• Sales Leads: Share new customer sale leads with the PM but have the autonomy to close on project sales.
• P&L Updates: Regularly update and review the location’s P&L.

Key Performance Indicators (KPI’s):

• Success metric is 100% checklist compliance and no quality complaints
• Success metric is hitting revenue goals and receiving customer compliments through our feedback system
• Success metric is less than 35% annual full time turnover at the location