Workforce Planning & Operations Coordinator

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Please submit your CV in English, as it will be reviewed by an international team.

Working alongside the FIFA Workforce Management team based in Zurich and reporting to the FIFA27 Head of Workforce, the Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensures the organisation has the right talent in the right roles at the right time.

Workforce Strategy & Planning
• Assist with the implementation of workforce planning and operations for the FIFA Women’s World Cup 2027 (FWWC2027)
• Support the coordination of workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.)
• Work with the Workforce Management team to help align workforce plans with operational requirements
• Provide administrative support in maintaining workforce categories and entitlements data
• Maintain and regularly update the centralised headcount tracker, ensuring accuracy of data
• Support change management activities by tracking updates and communicating changes to relevant stakeholders
• Assist in collecting and preparing inputs for workforce budgets, timelines, and planning activities

Workforce Operations & Management
• Support the delivery of operational workforce plans during tournament time, including assisting with site operations
• Help gather and document requirements for workforce spaces, equipment, and operational needs on site
• Support the documentation and maintenance of workforce policies, procedures, and operational guidelines
• Assist in mapping and documenting workforce planning and operational processes
• Provide administrative and coordination support for workforce systems and tools
• Support the delivery of workforce training sessions, including preparation of materials and logistics
• Assist with scheduling and coordination of workforce operations teams, including staff and volunteers
• Provide on-the-ground operational support to venue managers during event delivery
• Help communicate workforce processes and procedures to ensure consistency
• Track workforce service levels and support reporting on entitlements and delivery

Collaboration & Stakeholder Engagement
• Liaise with cross-functional teams (e.g., Accommodation, Travel, Transport) to support workforce needs
• Maintain regular communication with functional areas to gather and update operational requirements
• Provide coordination support between workforce teams, HR, and other stakeholders