Workforce Management Data Analyst

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Workforce Management Data Analyst

Location: India

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Workforce Management Data Analyst.

The Workforce Management Data Analyst is responsible for the development, maintenance, and enhancement of operational reporting across the contact center organization. This role serves as a key business partner to Operations leadership by providing accurate, timely, and actionable insights into performance, productivity, customer experience, and business metrics.

The Workforce Management Data Analyst will leverage data from Salesforce, Excel, Power BI, and other business systems to create recurring reports, dashboards, and analytical tools that support informed decision-making. This role plays an important part in Porch’s broader mission of using data-driven insight to improve the experience we deliver to homeowners, by ensuring our contact center operates efficiently and effectively. The successful candidate will partner closely with Operations, Quality Assurance, and Leadership teams to translate data into clear, actionable business recommendations.

What You Will Do As A Workforce Management Data Analyst

• Design, develop, and maintain operational reports, dashboards, and scorecards for Contact Center leadership.

• Extract, analyze, and validate data from Salesforce and other business systems to ensure reporting accuracy and consistency.

• Create and automate recurring reports using advanced Excel functions, Power Pivot, and reporting tools.

• Develop meaningful insights and recommendations based on performance trends, customer experience metrics, and operational KPIs.

• Develop reporting and dashboards to track sales performance, conversion rates, revenue generation, agent commissions, Customer Satisfaction (CSAT), First Contact Resolution (FCR), productivity, and overall business effectiveness.

• Develop and maintain daily call volume reporting to support operational visibility and trend analysis.

• Partner with Operations, Quality Assurance, and Leadership teams to identify reporting needs and deliver effective solutions.

• Perform root cause analysis on performance variances and identify opportunities for operational improvement.

• Maintain data integrity and ensure consistency across all reporting outputs.

• Document reporting processes, definitions, and methodologies.

• Support reporting automation and business intelligence initiatives through Power BI and other visualization tools.

• Prepare executive-level presentations and summaries that communicate performance results and business insights.

• Respond to ad hoc reporting and analysis requests from stakeholders.

What You Will Bring As A Workforce Management Data Analyst

• Bachelor’s degree in Business, Finance, Statistics, Mathematics, Data Analytics, Information Systems, or a related field preferred.

• 2+ years of experience in business analytics, data analysis, reporting, contact center analytics, workforce management analytics, or a related analytical role.

• Advanced proficiency in Microsoft Excel, including hands-on experience with Power Pivot and Pivot Tables, is required.

• Experience with Salesforce reporting and dashboard development required. Some flexibility on the depth of Salesforce experience may be considered for candidates who otherwise meet the role’s core qualifications.

• Experience with Power BI, Tableau, or similar business intelligence platforms preferred.

• Experience working with large datasets and data validation processes.

• Basic knowledge of SQL or database querying is a plus.

• Familiarity with VBA is a plus, though not required.

• Familiarity with AI-powered tools for reporting and data analysis is a plus.

• Strong analytical and problem-solving skills with the ability to interpret large data sets.

• Strong understanding of business and contact center metrics and reporting methodologies.

• Excellent attention to detail and commitment to data accuracy.

• Ability to translate data into actionable business recommendations.

• Ability to confidently present and speak to data and reporting results in meetings.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Comfortable working independently in an async-first team environment.

• Collaborative mindset with strong stakeholder management skills.

• Proven experience working with US based business teams

• Excellent written and communication skills in English language

• Working Hours: 8 Hours (Excluding breaks) including 4 Core US Hours Overlap (7:30pm– 11:30pm IST) and 4 flexible hours (IST)

• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

The application window for this position is anticipated to close in 2 weeks (10 business days) from September 11, 2026. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member

Pay Range: ₹1,068,800 – ₹1,496,300 INR annually*

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.

• Our benefits include medical insurance, accident insurance and retiral benefits.

• Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.
  

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What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.