Workforce Management Analyst

Job Description:

WHO WE ARE AND WHAT WE DO:

Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Position Summary:

• Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure adequate resource coverage across multiple sites.
• Monitor real-time performance, manage schedules, call queues, attendance, and schedule adherence to meet service level goals.
• Optimize workforce efficiency by adjusting staffing plans, approving PTO requests, and coordinating shift, vacation, and holiday scheduling.
• Generate daily, weekly, monthly, and annual forecasts and provide performance reports and analytical insights to leadership.
• Partner with management and cross-functional teams to support workforce planning, operational improvements, and special projects.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor's degree in Business or a related field preferred, with 3+ years of workforce management experience in a contact center environment.
• Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs).
• Strong analytical, problem-solving, critical thinking, and root cause analysis skills, with experience in performance reporting and quality assurance.
• Excellent organizational, communication, and multitasking abilities, with strong attention to detail and the ability to work independently or collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and flexibility to work varying shifts, including evenings and weekends as needed

WHy Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

FOR MORE INFORMATION:

COMPENSATION:

The salary range for this position is $60,000- $70,000 Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email [email protected] to notify our team.

RADIOLOGY PARTNERS OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.

Radiology Partners participates in E-verify.