Workforce Case Resolution Lead

Make a meaningful difference with us

We want people who are great as individuals, and even better in a team.

We’re on the lookout for an experienced Case Resolution Lead to oversee the effective resolution of complex employee relations matters while leading and supporting a team of Case Advisors.

This role is responsible for providing practical, risk‑aware ER guidance across a broad range of workplace matters including performance, conduct, grievances and complaints. Working closely with operational leaders and People & Culture stakeholders, you’ll help drive fair, timely and consistent case outcomes aligned with organisational values, policy and legislative requirements

Your part in our UnitingCare team:

• Lead complex employee relations matters including investigations, disciplinary matters and serious grievances.

• Provide guidance, coaching and quality assurance to Case Advisors managing day‑to‑day ER matters.

• Ensure matters are managed consistently, fairly and in line with procedural fairness principles, legislation and organisational policy.

• Support trauma‑informed case management practices across the team.

• Prioritise high‑risk matters, including cases involving psychosocial risk or employees on paid suspension

• Prepare documentation and support representation in conciliations and external forums including the Fair Work Commission.

• Partner closely with leaders, Workforce Partnering, Workforce Relations Counsel, unions and other stakeholders to support effective case outcomes.

• Monitor case progression, maintain accurate records and support compliance with case management frameworks and reporting requirements.

• Identify trends and provide insights to support continuous improvement of ER systems, processes and practices.

• Lead, coach and develop team members to foster a high‑performing and collaborative team culture.
  

What makes a difference for us?

• Confidence to satisfy the relevant probity checks required by legislation or policies, which may include:

• Nationally Coordinated Police Check

• Right to Work in Australia

• Insolvency Check

• Working with Children Check / Blue Card (if required)

• Tertiary qualifications in Human Resources, Industrial Relations, Law or a related discipline.

• Strong experience managing complex employee relations matters within a large or complex environment.

• Sound knowledge of Australian employment legislation, enterprise agreements and workplace policies.

• Demonstrated experience applying procedural fairness and natural justice principles.

• Experience preparing documentation for external proceedings and supporting conciliation processes.

• Proven ability to deliver practical, commercially balanced and risk‑aware advice.

• Strong stakeholder management and relationship‑building capability.

• Experience coaching and supporting others in ER case management and documentation practices.

• Excellent organisational and time‑management skills with the ability to manage competing priorities.

• Experience within health, community services or not‑for‑profit sectors will be highly regarded.

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

• Flexible work arrangements to support work-life balance

• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur
  

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

• Flexible work arrangements to support work-life balance

• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the Salary Packaging Explained link

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
  

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.