Workflow And Automation Support Engineer
Valleysoft · Cairo, Egypt ·
- Category
- Support
- Experience
- 4+ years
Description
Experience range: 4 to 8 years
Key skills:
- Experience supporting workflow management and BPM platforms (BBM, IBM BAW, Camunda, Pega, or equivalent).
- Knowledge of BPMN workflows, business process automation, and process orchestration.
- Experience troubleshooting workflow failures, task routing issues, and process execution errors.
- Understanding of RPA platforms and automation support activities.
- Experience with API integrations and backend system connectivity.
- Ability to analyze workflow logs and identify root causes of process-related issues.
- Familiarity with database queries and application support activities.
- Experience handling incidents, service requests, and production monitoring.
Additional notes:
- Strong analytical and problem-solving capabilities.
- Experience working with business users and operational teams.
- Knowledge of ITIL processes and production support best practices is preferred.