It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Address:
980 Hammond Dr. Ste 500
Atlanta, Georgia 30328
Position Responsibilities: Essential
Wireless Network & Aruba Central Administration
- Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting.
- Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity.
- Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference.
- Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies.
WiFi Service Management
- Own end-to-end reliability and user experience of guest WiFi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance.
- Partner with property teams to troubleshoot escalated guest WiFi issues quickly and professionally.
- Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume.
IoT Integrations & Network Enablement
- Design and support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.).
- Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality.
- Collaborate with application, cyber, and operations teams to validate device interoperability, performance, and supportability before large-scale rollout.
Project Management & Delivery Leadership
- Lead wireless, IoT, and telecom projects from initiation through closeout, including requirements gathering, scope definition, scheduling, risk tracking, and status reporting.
- Build project plans, milestones, and rollout playbooks for multi-site deployments.
- Coordinate cross-functional stakeholders to ensure smooth execution.
- Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests.
- Produce clear executive-ready updates on progress, blockers, costs, and outcomes.
Vendor / MSP / Telecom Oversight
- Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners.
- Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines.
- Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties.
- Maintain accurate vendor documentation, inventories, pricing, and escalation paths.
Documentation, Standards, and Continuous Improvement
- Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation.
- Track recurring incidents and implement root-cause fixes to reduce downtime.
- Recommend upgrades, tooling, and architecture improvements to support growth and modernization.
- Must be able to travel 50% - by car/air
- Some off-hours work may be required for upgrades, cutovers, or outage response.
- Other duties as assigned by management.
Essential Skills/Credentials/Experience/Education
- 5–10 years of progressive experience in wireless networking and enterprise network support, preferably in hospitality, multi-site retail, or similarly distributed environments.
- Aruba certifications (ACMA/ACMP/ACSP or equivalent).
- Familiarity with NAC / zero-trust segmentation and network security best practices.
- Experience with captive portals, PMS integrations, or WiFi analytics platforms.
- Formal PM exposure and tools.
- Hands-on experience with Aruba Central managing enterprise wireless deployments.
- Strong wireless networking background (WLAN design, RF fundamentals, roaming, interference mitigation, troubleshooting).
- Experience supporting guest-facing/WiFi or other high-availability customer networks.
- Proven success integrating and supporting IoT systems on enterprise networks (segmentation, device onboarding, secure access).
- Experience with vendor management, including MSP management and telecom oversight.
- Demonstrated project management experience leading multi-site technical deployments, coordinating stakeholders, and tracking scope/schedule/budget.
- Excellent communication skills with the ability to translate technical issues for non-technical audiences.
- Prior experience working in a hospitality industry preferred.
- Must have excellent communication skills and ability to interact with guest and co-workers in a professional and respectful manner.
- Ability to respond to requests with efficiency and empathy.
- Ability to handle a fast-paced environment with competing priorities.
- Proficiency in MS Windows and various IT software packages from Microsoft Office to other PMS solutions.
- Ability to compose and express thoughts in a clear and concise way to ensure effective communication.
Mental and Physical Demands
Work Environment:
- Typical office environment – moderate noise level
Physical Demands:
- The position will be physically located in the Atlanta office; working remotely (outside of Company Directed Guidelines is not permitted. Currently, the in-office work model is a hybrid with 2 days remote/3 days in the office.
- Indoor work with hard and carpeted surfaces.
- Sitting for eight (8) hour shifts.
- This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).
- Use of computer terminal, which requires extensive eye contact with a video display terminal.
Travel Demands:
- Supports a multi-property hospitality environment, with remote diagnostics and site visits. Travel 50%.
- Traveling by car/air locally and to other states.
- Overnight travel locally and other states we are located - flying or driving may be required.