Windows System Administrator

L3 – The L3 Role involves senior level troubleshooting / Root Cause Analysis (RCA) for areas including, but not limited to:

· Active Directory (AD) related issues – DNS zone issues; Sites/Subnets review; Verify if AD issue is within scope identified by IT Risk team. If not, refer issue to IT Risk AD workgroup.

· Microsoft (MS) Clustering issues – Verify issue is not due to non-Cluster aware software installations; troubleshoot heartbeat, quorum, cluster services, cluster resource issues. Engage, and work with, MS when needed.

· Hardware – Take over for L2 team for out of warranty servers where site involvement is needed to engage OEM or 3rd party hardware support team. Own/manage/track to repair.

· Advanced server support – Own server issues outside of, or unresolvable by, L2 team skill sets

· Client support – Provide recommendations for configuration or other improvements to the environment

All your information will be kept confidential according to EEO guidelines.