Exterior Services Manager (57558)

The Exterior Services Manager is responsible for planning, staffing, executing, and quality-controlling commercial window cleaning operations across assigned mid-rise and high-rise buildings. This role owns crew safety (including fall protection and suspended access), production scheduling, client communication, equipment readiness, chemical and water-fed pole programs, and on-time, damage-free delivery. The Manager is accountable for labor productivity, first-pass quality, incident-free work, and professional representation of HHM Facility Management at every site.

• Plan and schedule interior and exterior window cleaning for commercial office, industrial, healthcare, and mixed-use buildings, including high-rise, atrium, and hard-to-reach glass.
• Lead, train, and supervise window technicians and lead techs; set daily production targets and crew assignments by building, elevation, and weather.
• Conduct pre-job site walks: access, drop zones, pedestrian control, roof anchor points, BMU/davits, water sources, parking, and client work-hour restrictions.
• Enforce OSHA and company fall-protection standards for scaffolds, aerial lifts, ladders, bosun chairs, and suspended platforms; verify certifications, inspections, and rescue plans before work starts.
• Maintain and inspect equipment: water-fed poles, pure-water systems, squeegees, lifts, ropes, harnesses, lanyards, anchors, and vehicles. Tag out damaged gear immediately.
• Manage chemicals, water quality, and methods so glass, frames, sealants, and adjacent finishes are not etched, streaked, or stained.
• Coordinate with building engineers, security, and property managers for roof access, after-hours work, elevator pads, and occupant notices.
• Perform in-process and post-job quality inspections; document deficiencies and complete punch lists the same service cycle.
• Prepare estimates, change orders, and extra-work quotes for additional elevations, interior glass, pressure washing of frames, or storm-related work.
• Track labor hours, production rates (panes/sq. ft. per hour), consumables, and equipment utilization; report variances and corrective action.
• Investigate incidents, near misses, and property damage; complete reports and implement corrective training.
• Hire, onboard, coach, and discipline crew members in accordance with HHM policy; maintain a qualified backup bench for weather and call-outs.
• Support bid walks and proposal input for new window programs, including scope, frequency, access method, and staffing model.
• Other duties as assigned to support HHM facility operations.

• Direct supervision of window technicians, leads, and seasonal crews (typical span: 4–20 depending on portfolio).
• Responsible for timekeeping accuracy, overtime control, and attendance.
• Conduct toolbox talks, documented safety training, and skills assessments (rope access / lift / WFP as applicable).