Wholesale Operations Specialist (Order Management Specialist)

About Infinit-O: As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

Key Responsibilities:

● Enter wholesale print and digital orders, RMAs and credit memos from email and other sources

● Handle external customer support tickets and answer internal inquiries

● Approve and troubleshoot orders and RMAs generated through the SuiteCommerce online portal and other automated order sources such as EDI

● Process wholesale print invoices from item fulfilments

● Process enterprise and digital partner invoices

● Process print vendor purchase orders and receivers

● Ensure every invoice sent out is accurate and timely

● Work closely with Accounts Receivable to resolve billing errors and discrepancies

● Perform any necessary administrative duties, such as troubleshooting orders, reconciling shipments and inventory control

● Collaborate with internal and external team members to ensure smooth wholesale operations

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Requirements

Qualifications:

● Fresh Grad to 1 year Experience

● Excellent attention to detail and numerical accuracy.

● Netsuite, Salesforce, Google Sheets

● Strong communication and interpersonal skills. Ability to prioritize tasks and manage time effectively to meet deadlines.

● Experience in a fast-paced environment is a plus.

● Excellent Communication Skills (Oral and Written) B2 CEFR

● Keen attention to details

● Problem Solving Skills