Welcome Host (EMEA Grade - Graduate)

Cushman & Wakefield is seeking an enthusiastic, professional, and customer-focused individual to join our Front of House team as a Welcome Host at 67 Lombard Street. This is an exciting opportunity to gain valuable experience within a leading global real estate firm while working in a landmark property that is undergoing a significant refurbishment programme, elevating the building into a premier office destination.

We are looking for a confident and ambitious individual who is passionate about delivering exceptional customer experiences and wants to build a career within a corporate environment. As the face of the building, you will play a key role in creating outstanding first impressions, supporting occupiers and visitors, and helping to foster a vibrant and connected workplace community.

This is an excellent entry-level opportunity offering comprehensive one-to-one training, ongoing support, and development from experienced colleagues within Cushman & Wakefield.

Working Hours: 45 hours per week, Monday to Friday, 8:00am to 6:00pm.

Key Responsibilities

Deliver Outstanding Front of House Services

• Welcome all occupiers, visitors, and guests, ensuring every arrival and departure experience is warm, professional, and memorable.

• Act as the primary point of contact for occupiers and visitors, providing assistance, information, and support.

• Maintain exceptional presentation standards throughout the reception and lobby areas.

• Manage visitor arrivals, access procedures, and building protocols efficiently and professionally.

• Provide concierge-style services, including local recommendations, transport arrangements, and amenity bookings.

Occupier Engagement & Community Experience

• Build strong relationships with occupiers, guests, contractors, and colleagues to create a welcoming and engaging environment.

• Support activities and initiatives that promote wellbeing, community engagement, and use of the building's amenities.

• Keep occupiers informed of building activities, updates, and works that may impact their experience.

Administration & Building Support

• Monitor, action, and respond promptly to emails received through the site mailbox.

• Maintain and submit monthly site reports as required.

• Liaise with building contractors and support communication regarding works being undertaken within the property.

• Handle telephone calls, correspondence, and occupier enquiries efficiently and professionally.

Operational Excellence

• Adhere to all Cushman & Wakefield procedures relating to Health & Safety, Security, and Building Access Control.

• Report any building, security, or health and safety concerns to the Building Manager promptly.

• Support the wider building management team to ensure the smooth day-to-day operation of the property.

Knowledge & Experience

• Previous experience within a customer-facing, reception, hospitality, retail, or concierge environment.

• Passion for delivering exceptional customer service and creating memorable experiences.

• Strong interpersonal skills with the ability to build effective relationships with a variety of stakeholders.

• Excellent verbal and written communication skills.

• Confident using Microsoft Office and other workplace technologies.

• Highly organised, proactive, and able to multitask in a busy environment.

• A positive attitude and genuine desire to develop a career within a corporate setting.

Education & Qualifications

• Strong command of spoken and written English.

• GCSE-level education (or equivalent) preferred.

• Qualifications in Hospitality, Customer Service, Business Administration, or a related field would be advantageous but are not essential.

• A commitment to learning, personal development, and maintaining high professional standards.

What We Offer

• An excellent entry-level opportunity within a globally recognised real estate organisation.

• Full one-to-one training and ongoing support from experienced colleagues.

• Exposure to a prestigious corporate environment and premium commercial property.

• Opportunities to develop your skills and build a long-term career with Cushman & Wakefield.

• A collaborative and supportive working culture focused on personal growth and success.

Apply Today

If you're looking to start or develop your career in a professional corporate environment and have a passion for customer service, we'd love to hear from you. Join Cushman & Wakefield and become part of a team dedicated to delivering exceptional experiences while helping shape the future of one of London's most exciting office destinations.