Website Onboarding Specialist
Housecall Pro · Philippines ·
- Employment
- Contract
- Category
- Customer success
- Experience
- 1+ years
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do Each Day
- Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
- Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing
- Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations
- Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros
- Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations
- Maintain accurate and timely documentation of project stages and Pro interactions within our CRM
- Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes
- Perform quality assurance audits to ensure alignment with brand standards and technical requirements
- Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live
Qualifications
- 1+ year of experience in website design, along with experience in customer success, implementation, or account management
- Bachelor's degree or equivalent work experience
- Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
- Strong communication and interpersonal skills to effectively engage with Pros
- Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)
- Ability to work independently and as part of a team in a fast-paced environment
- Exceptional attention to detail and organizational skills
What will help you succeed in this role
- Ability to follow specific directions while adapting to changing business needs
- Experience using AI tools to increase quality and efficiency of work
- Thirst for personal development and a desire to learn and grow
- Strong problem-solving skills and the ability to understand customer needs
- Empathy for small business owners and the patience to translate their vision into a polished digital presence
- Resilience when receiving feedback and a track record of applying it to improve your craft
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.
Privacy Notice for California Job Candidates - Housecall Pro
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Privacy Notice for California Job Candidates - Housecall Pro
Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.