Waste Operations Officer

Number of Vacancies:

1

Time Type:

Full time

Worker Type:

Regular

Proposed Interview Date:

Monday, October 5, 2026

Hours of Work:

37

Hiring Manager:

Adam McArthur

Contact Number:

01482 612743

Job Description Summary:

This is a Full Time Permanent Position

Interviews will take place week commencing 5 October 2026

Waste Operations Officer

Make a difference to one of the city's important frontline services
We are looking for an experienced and motivated Waste Operations Officer to join our Waste Management Service, working predominantly Tuesday – Friday although there may be times when you will be required to work Mondays & occasional Saturdays.

This is an exciting opportunity to lead the delivery of waste collection services across the city, ensuring residents and businesses receive a safe, efficient and customer-focused service. Working within a fast-paced operational environment, you will lead a team of supervisors and operational staff while helping to shape the future of waste collection services through innovation, performance improvement and service transformation.

About the Role

As a Waste Operations Officer, you will be responsible for leading and developing operational teams to deliver high-quality waste collection services and ensure the Council meets its statutory responsibilities as a Waste Collection Authority.

You will take responsibility for key service themes including:

• Health and Safety
• Fleet and Equipment
• Human Resources
• Customer Service
• Collection Arrangements
• Performance Management
• Recycling and Resource Utilisation

You will work closely with internal and external partners to identify opportunities for service improvement, manage operational performance and support the implementation of new initiatives that enhance efficiency and customer satisfaction.

Key Responsibilities

• Lead and manage Waste Operations Team Leaders and operational staff.
• Deliver safe, efficient and customer-focused waste collection services.
• Drive a culture of performance management and continuous improvement.
• Develop and implement service improvement projects and operational plans.
• Monitor productivity, efficiency and service performance using business intelligence tools.
• Manage customer feedback, complaints and service issues effectively.
• Collaborate with fleet providers, contractors and suppliers to ensure operational requirements are met.
• Support the development of waste management strategies and service specifications.
• Ensure compliance with relevant waste management, environmental and health and safety legislation.

About You

You will be a confident leader with experience managing operational services and delivering performance improvements within a challenging environment.
Essential Requirements

• Experience of delivering, monitoring and planning operational services.
• Experience of performance management and service improvement.
• Ability to lead, motivate and develop teams.
• Experience of managing change and implementing new ways of working.
• Excellent communication and stakeholder management skills.
• Commitment to delivering excellent customer service.
• Understanding of health and safety responsibilities within an operational environment.
• Practical experience of Microsoft Office applications.
• Flexible to meet the needs of the service.

What You'll Bring

You will be someone who:
• Leads by example.
• Builds effective relationships with colleagues and stakeholders.
• Encourages innovation and continuous improvement.
• Makes informed decisions in a fast-moving operational environment.
• Delivers results while maintaining high standards of health, safety and customer service.

Why Join Us?

This role offers the opportunity to contribute directly to one of the Council's most visible and essential frontline services, helping to shape future waste collection operations while making a positive difference to local communities across the city.

For an informal discussion about the role, please contact Sian English, Recruiting Manager on 01482 612 079

ROLE AND PURPOSE

The post holder is responsible for leading a team of supervisors to deliver an efficient waste collection service that achieves the aims of the Council's waste collection policy and waste management strategy; and to ensure the Council's statutory duty as a Waste Collection Authority is discharged and compliance with European and National legislation is achieved.

To take the strategic lead for specific themes of work across the service including but not restricted to Human Resources, Health & Safety, Fleet and Equipment, Customer Service, Collection Arrangements, Performance Management, Recycling and Resource Utilisation.

PRINCIPAL ACCOUNTABILITIES:

1 Strategy – To implement innovative strategies which deliver efficient, customer focused waste collection services for the public and businesses of Hull.To implement a waste collection service development plan that ensures the service is continually reviewed and transformed in line with changing city infrastructure, fleet age and technological innovation, efficiency, health and safety, legislation and other local and national policy and strategic drivers.To provide detailed technical advice to the operations manager in the production of briefing papers and reports for Members, officers and committees on waste management issues.To provide advice and be part of the teams developing strategy and service specification documentation in line with the overall programme of projects and key work streams within waste management.

2 Customer Focus – To lead a team with responsibility for delivering waste collection services to a range of customers and ensure that customer promises and focus are key service priorities for the team.To implement a culture of customer focus across all areas of service delivery through effective leadership, training, staff development and management of staff in accordance with a wide range of HR policies.To develop a performance management framework which ensures effective and prompt problem resolution for all customer feedback, queries and complaints and uses knowledge, information, data and analytical skills to develop solutions and prevent future service delivery issues.To establish effective communication channels within and across service and project teams which enable efficient project coordination and effective consultation and communication with key stakeholders including residents, Members, Area Teams and external partners.To collaborate with the Waste Contracts and Strategy Team and the Policy & Partnerships Team to develop services and operating procedures designed to provide effective, efficient waste management services for the benefit of the public and businesses of Hull.To deliver customer focused waste operations services in accordance with agreements and contracts.

3 Performance Management – To implement and contribute to the development of a strategic performance management framework for the waste collection service using strategies and tools to measure, monitor and analyse a broad range of performance information including productivity, efficiency, asset utilisation, customer satisfaction, and service failure / success at both a macro and micro level to aid continual service improvement.To champion a culture of performance management throughout the service utilising business intelligence software (Qlikview) to drive improvement.To identify service failures, devise improvement actions or projects and develop appropriate governance arrangements for all projects that incorporate clear decision making processes and sound monitoring procedures.To secure satisfactory performance from other service providers, partners and contractors who provide critical services that have direct impact on the overall performance of the waste operations service, such as fleet, agency services and service contractors.

4 Statutory Obligations – The Council has a statutory duty under the Environmental Protection Act 1990 to collect household and commercial waste. The holder of this post ensures that the Council delivers this service.

5 To lead and direct the Waste Operations Team Leaders including managing staff, conducting grievance and disciplinary procedures, recruitment, appointment, induction, training, staff development and performance management to contribute to the delivery of team objectives. To lead on the development of specifications for services provided internally and by partners and sub-contractors that are critical to the overall performance of the Waste Operations Service.To collaborate with suppliers and the supply chain to develop efficiencies and savings. To ensure the Operations Manager, project boards, teams, stakeholders and advisors are kept informed of all key developments.

6 To create a culture where staff are equipped with the appropriate skills and competencies and take pride in delivering high quality responsive services to local communities.

7 To ensure all properties across the city have the appropriate refuse collection provision in place with associated information recorded and disseminated to staff.

8 To collaborate with the Streetscene Transport Team Leader in connection with the provision of vehicles, plant and equipment via the Fleet Service Provider, ensuring that specifications meet service minimum requirements and that any desirable requirements included are affordable.

9 The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

NC4111.Waste Operations Officer.docx

Compensation Grades:

GRADES 9.

Pay Ranges:

£39,862.00 - £42,839.00

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.