Warranty - Service Technician

Warranty Service Technician
Employment Type: Full-Time
Join the Jenkins Plumbing Team!
Jenkins Plumbing is seeking a dependable, customer-focused Warranty Service Technician to join our growing team. In this role, you will be responsible for diagnosing and completing warranty repairs on newly constructed residential plumbing systems while providing outstanding customer service to homeowners, builders, and project managers.
If you take pride in your workmanship, enjoy solving problems, and want to work for a company that values integrity, teamwork, and quality, we'd love to hear from you.
Responsibilities

Perform warranty service calls on residential plumbing systems.
Diagnose and repair plumbing issues covered under warranty.
Troubleshoot leaks, fixture malfunctions, drainage issues, water heater concerns, and other plumbing-related problems.
Communicate professionally with homeowners, builders, and office staff.
Accurately document completed work, materials used, and service findings.
Maintain a clean, organized, and fully stocked company vehicle.
Follow all company safety policies and procedures.
Complete service calls efficiently while maintaining high-quality workmanship.
Identify recurring issues and communicate findings to management.
Represent Jenkins Plumbing in a professional manner at all times.

Qualifications

Residential plumbing experience preferred.
Plumbing license is a plus but not required (depending on state requirements).
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication skills.
Ability to work independently and manage daily service schedules.
Valid driver's license with an acceptable driving record.
Ability to lift up to 50 pounds and perform physical work in various environments, including crawl spaces and attics.
Basic knowledge of smartphones or tablets for work order documentation.

Preferred Skills

Experience with residential new construction plumbing.
Knowledge of plumbing codes and industry standards.
Ability to prioritize multiple service calls throughout the day.
Positive attitude with a strong work ethic.
Dependable, punctual, and team-oriented.

What We Offer

Competitive pay based on experience
100% Associate-Owned Company (Employee Ownership)
Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Weekly Pay
Opportunities for Career Growth and Advancement
Ongoing Training and Professional Development
Company Vehicle (for eligible positions)
Company-Provided Tools and Equipment (where applicable)
Stable, growing company with long-term career opportunities
Supportive, team-oriented work environment

Why Jenkins Plumbing?
At Jenkins Plumbing, we believe our employees are our greatest asset. As a 100% Associate-Owned Company, every team member has a vested interest in our success. We are committed to providing a workplace where integrity, teamwork, quality workmanship, and exceptional customer service are valued every day. We invest in our employees by offering competitive pay, comprehensive benefits, ongoing training, and opportunities for career advancement. Whether you're beginning your career or bringing years of experience, Jenkins Plumbing is a place where you can build a rewarding future.
Ready to join our team? Apply today through the Careers section of the Jenkins Plumbing website and become part of a company committed to excellence, integrity, and delivering exceptional service to every customer.