Warranty/Service Technician

Cornerstone Building Brands is seeking a Warranty/Field Service Technician to perform in-field warranty and service repairs and adjustments on window and door products. Provide technical feedback on product performance and deficiencies. Communicating with dealers on the status of specific services issues. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for Calgary and area. This Technician preferred to have glass glazing experience.

DUTIES AND RESPONSIBILITES

• Responsible for completion of all service requests in assigned territory
• Perform field repairs, glass replacements, operational adjustments and repair
• Conduct field evaluations and inspections
• Provide documentation on work performed for each service call
• Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
• Work closely with service scheduler providing feedback on complete and incomplete service requests
• Document requirements for follow-up appointments
• Assist in the scheduling of follow-up appointments
• Provide technical feedback
• Document information gathered in the field regarding operational and design deficiencies
• Provide recommendations for modifications
• Operate service Van/ truck in a courteous and safe manner
• Maintain parts inventory in assigned service vehicle
• Monitor supply levels of parts and materials, restock as needed

EQUIPMENT PROVIDED

• Tools, Equipment, PPE will be provided
• Mobile Phone
• Assorted hand and power tools
• Service Vehicle
• Glass cup
• Steel-toed Safety shoes
• Uniform Shirts
• Safety Gloves and glasses

• 1 to 5 years of working experience as a service technician for similar window and door manufacturers
• Must have a valid class 5 driver's license and clean driver's abstract
• Able to work in all inclement weather conditions
• Able to work off ladders and scaffolding

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.