Warranty Administrative Support Specialist

Let's Drive New Way Fearlessly Forward!

Continuing to move Fearlessly Forward New Way Trucks was founded in 1971 in Scranton, IA. Today, New Way Trucks has multiple refuse production and parts facilities throughout Iowa and Mississippi, with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. We combine small town values with cutting-edge technology to deliver excellence in heavy manufacturing. Come build your future with us at New Way Trucks, apply today!

We are currently seeking a detail-oriented and dependable Warranty Administrative Support Specialist to join our Carroll, Iowa team. This position reports to the Warranty Administrator and is responsible for ensuring that warranty registrations and claims are processed accurately, efficiently, and in compliance with company policies.

Your Role in Our Mission:

• Receive, review and process a high volume of warranty registrations and warranty claims in a timely manner, under direction of the Warranty Administrator.
• Monitor incoming registrations and claims for accuracy and maintain record of claims within our company ERP system.
• Assist with tracking warranty trends that will help with product/quality improvement.
• Communicate with distributors and vendors on status of outstanding claims.
• Communicate with customers and distributors regarding warranty claim outcomes.
• Provide excellent customer service by listening intently, demonstrating problem solving techniques, and maintaining the company’s integrity through verbal and electronic communication.

To Perform this Job Successfully:

• At least one year of administrative experience, including data entry, is preferred.
• Proficient in computer use and typing, including Microsoft Word, Excel, and Outlook, with a willingness to learn and navigate the company’s ERP system.
• Mechanical aptitude is not required, but basic mechanical knowledge is highly beneficial.
• Ability to perform assigned duties efficiently, competently, and independently.
• Ability to interact professionally with individuals at all levels, both within and outside the company.
• Basic customer service skills with strong phone and email etiquette.

Why New Way Trucks?

• Midwest Values: Integrity, hard work, and community from the core of our operations.
• Innovation at Heart: We are committed to staying ahead of the curve and continually investing in technology and our people.
• Competitive Benefit Package: We offer a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision, paid holidays, PTO, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

Are you ready to build your future with New Way? Apply now!

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.