Warehouse Technician

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Warehouse/Asset Technician, you will play a critical role in managing inbound and outbound hardware operations, including processing returns and new inventory, as well as fulfilling hardware requests. You will ensure accurate picking, packing, and labelling of high-value IT assets, maintaining exceptional attention to detail. In this role, you will collaborate with cross functional teams to ensure efficient workflow and timely order fulfilment.

WHAT YOU'LL NEED TO SUCCEED:
• Accurately pick, pack, label, and ship high-value IT assets, ensuring secure and timely deliveries.
• Systematically process hardware and accessory requests through the client's ticketing system.
• Process returned hardware from active and off-boarded employees, categorizing assets into One Week Hold or Indefinite Legal Hold and grading assets for re-use.
• Conduct systematic updates in the inventory system to track movements for hardware being deployed and returned.
• Receive, inspect, and process new hardware inventory into the inventory system.
• Conduct monthly inventory counts, ensuring all items are logged into the system and stored in designated areas.
• Address client escalations and resolve issues promptly.
• Develop, update, and maintain Standard Operating Procedures (SOPs) for operational processes.
• Conduct periodic cycle time studies in conjunction with leading process improvement projects centered around 5S and Value Stream Mapping (VSM).
• Support ad hoc projects assigned by management based on client needs. Essential Criteria
• Experience working in logistics and warehousing
• Proficiency in G-Suite (Google Sheets/Docs)
• Familiarity with inventory management tools
• Excellent communication skills, both verbal and written
• Effective Time management skills
• Strong organizational skills and attention to detail
• Team oriented
• Exceptional professionalism and customer service skills

ESSENTIAL CRITERIA:
• 2+ years in a warehouse environment with ITAM experience
• Previous experience with Jira and Excel (or similar programs)
• Forklift Qualifications/Certification

DESIRABLE CRITERIA
• COMPTIA certification
• Experience working with various curriers

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-Onsite #INDEMEA