VPNE Operations Manager

The VPNE Healthcare Operations Manager is a client facing role focused on managing the operational day to day necessities, including staffing, payroll, training and performance. Reporting to the General Manager or Site Director, this role will be fully engaged in the administration and execution of our healthcare support services program in conjunction with client needs and expectations while building and fostering a culture of care, support, and professionalism.

Responsibilities

Manage the day to day operations to include staffing, scheduling, payroll, team member relations issues and concerns, etc.
Facilitate communications with the client HR team to ensure onboarding and paperwork compliance with orientation scheduling
Partnering with Recruiting and the People teams to attract and retain impressive people who provide exceptional service as well as performance management and team member relations needs and concerns
Understand “Client’s Definition of Success,” deliver it and present it in very impressive manner at every opportunity

Proactively work to anticipate and deliver clients expectations
Work with the client to ensure ongoing hospital compliance of policies

Maintain client service plans and execute tasks ahead of schedule
Review general ledger monthly, work with VPNE Director to generate client invoices, and work with Finance to ensure client packages meet clients’ deadlines
Consistently maintain high service levels that exceed client needs
Regularly perform safety audits for all services lines and work closely with Training and Development to proactively reduce incidents
Serve as point of contact for any customer complaint/team member recognition and ensure customer satisfaction
Ensure evaluations/reviews are proactively done on all VPNE healthcare team members

The Healthcare Operations Manager will lead by example through:

Professionalism and Integrity
Sharp presentation
Strong organization and work ethic
Excellent communication
Coaching with kindness
Team Leadership
Collaboration with other internal department and client(s)

The successful Healthcare Operations Manager will have the following skills and qualifications:

Years of Experience: At least 3+ years of professional work experience in a supervisory role that requires leadership and training in a business setting
Language Skills: Proficient in English both verbally and written
Preferred Education Requirements: Bachelor’s Degree in Business Administration, Healthcare, Business or a related major and/or experience to match

Requirements:

Supervisory experience with a leadership first attitude
Strong communication abilities to all levels of organizations both internally and externally
Training and development experience in new business settings preferred
Creative approach to problem solving
Strong aptitude for learning software
Ability to organize and prioritize tasks
Must be proactive, positive, and responsive with a genuine interest in the business development
Impeccable guest service skills with a proven track record in problem-solving
Ability to work both independently and on a team
Ability to multitask and work under pressure