Volunteer - Crisis Support Worker

Volunteer - Crisis Support Worker

Job Description

(External)

2026AUG31

VOLUNTEER- CRISIS SUPPORT WORKER

One or more positions

**Please note only applications submitted through the Bamboo HR link below will be accepted. Applications submitted through City of Lethbridge website or other third-party sites, will not be considered

The City of Lethbridge () proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta, Region III. Lethbridge is southwestern Alberta’s largest community, close to the Rocky Mountains and strategically located two hours south of Calgary. We are home to just over 111,000 residents and two major post-secondary institutions -- the University of Lethbridge and Lethbridge Polytechnique. The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.

Lethbridge Police Victim/Witness Services Unit (V/WSU) is a police-based victim assistance program built on the belief that all victims and witnesses of crime and tragedy deserve the right to be supported well and find healing. Our emergency-scene and follow-up trauma-informed support can create opportunities to heal, foster hope and empowerment while promoting a safer and healthier community. We recognize navigating the criminal justice system can be challenging and we are here to ensure you don’t have to walk alone.

V/WSU has been supporting the community since 1991. Our dedicated volunteer Crisis Support Workers are first responders that provide compassionate support, information, referrals, safety planning and education services that are designed with a victim centered approach. V/WSU Crisis Support Workers are trained extensively in communication, crisis intervention, traumatic stress and the unique victim experience.

Working alongside the Lethbridge Police Service and other community services within southern Alberta, we ensure our community’s needs are met 24 hours a day, 7 days a week.

Our on-scene assistance and referrals may include such incidents as:

• Abuse and Assault
• Sexual Violence
• Domestic Violence
• Suicide/Sudden Death
• Missing Persons
• Fraud
• Major Collisions
• Robbery
• Harassment/Stalking
• Bereavement
• Homicide

As a Crisis Support Worker Volunteer you will:

• Have a desire to support victims in the community through trauma and tragedy in service of helping them navigate the criminal justice system
• Be available to volunteer for a minimum of two (2), 12-hour on-call scheduled shifts per month.
• Be prepared to respond to calls at any time during a scheduled shift
• Attend all required introductory training sessions (January 13, 20, 27 from 6-9pm and January 16 and 23 from 8am-5pm)
• Attend monthly team knowledge development meetings

The successful candidate will:

• Be 18 years of age or older
• Be able to follow written and verbal instructions
• Attend all shifts they have committed to
• Provide trauma-informed, client-centered customer service to members of the community from all walks of life
• Must possess valid Alberta Class 5 Drivers License
• Be enthusiastic, friendly and outgoing with a positive attitude
• Be a good team player who contributes positively to their team
• Be physically capable to access buildings/dwellings with limited accessibility (climbing up porches, stairs, etc.)
• Have strong communication skills both oral and written, as well as great interpersonal and active listening skills
• Have an awareness and understanding of Indigenous culture and history
• Have an awareness of diverse demographics and cultures within the City of Lethbridge
• Be familiar and knowledgeable of the City of Lethbridge

STEPS OF HIRING PROCESS

Qualified candidates are required to complete and submit the following:

1. Submit online application before 12:00 PM MST on October 14, 2026.
2. Selected candidates will be invited to participate in an in-person interview.
3. Qualified candidates will be required to undergo a Canadian Police information check, vulnerable sector checks, fingerprinting checks, and reference checks.
   1. To complete this stage, candidates will be required to complete an online webform (link will be provided at a later date) and submit two (2) valid pieces of government-issued identification, one (1) of these pieces of identification must include a photo.
   2. If you were not born in Canada, then one of the government issued identifications you upload must be your Canada Permanent Residency Card or proof of Canadian Citizenship.
   3. If you have resided outside of Canada for a period of six (6) months or longer within the past 10 years, a valid police certificate from each country an applicant has resided in during that time must be provided by the applicant at the time of application.
4. After background checks are complete, cleared candidates will be invited to participate in a job shadow shift with current V/WSU Crisis Support Workers.
5. Following the job shadow shifts, final selections will be made and offers of position as a Volunteer - Crisis Support Worker will be made.
6. Required Training will be held at LPS on January 13, 20, 27 from 6-9pm and January 16 and 23 from 8am-5pm.
7. Active Crisis Support with V/WSU will begin in February of 2027.

Qualified candidates are invited to submit their Volunteer Application online via the BambooHR link below:

Application submissions will be accepted until 12:00 PM MST on October 7, 2026.

For further information on this opportunity, please contact: Catherine Pooley, V/WSU Program Manager at 403-330-5023 or by email at [email protected]

**Please note only applications submitted through the above Bamboo HR link will be accepted. Applications submitted through City of Lethbridge website or other third-party sites, will not be considered**

Facility Dogs

As a prospective employee it is important for you to know that LPS has two facility dogs in the workplace. LPS facility dogs are here to support our employees in positive, constructive manner. Further, LPS facility dogs support the emotional needs of victim’s and or witnesses through the Criminal Justice Process. A Facility Dog is directed by a professional with specialized expertise. Facility dogs frequent many areas of our building. In addition, we have police service dogs. Our police service dogs have minimal interaction with employees on site under the supervision of a trained handler.

Landed Immigrant/Citizenship Status Canada

The Lethbridge Police Service welcomes applications from those who are currently Canadian Citizens or Canadian Permanent Residents. We require a significant background screening process to obtain a successful security clearance as a condition of employment with our agency. As an employer, we are unable to sponsor Canadian Work Permits/Visas or Permanent Residence applications at this time.

Work Location

Our Lethbridge Police Service Headquarters are located at 135 1st Avenue South Lethbridge, AB T1J 0A1

“THE CITY OF LETHBRIDGE IS AN EQUAL OPPORTUNITY EMPLOYER”

We thank all applicants in advance for their interest.

We will only contact individuals selected for interviews.

Location

Lethbridge, Alberta

Department

Victim/Witness Services

Employment Type

Volunteer