Volunteer Administrator
recoveryfocus · Yew Tree House ·
- Company size
- 501-1000
Volunteer Administrator
Location: Hybrid at our Yew Tree House, 10 Church Street St Neots, Cambridgeshire PE19 2BU Office (1-2 occasions per month)
Timing: Maximum of up to 15 hours per week
About Waythrough
Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.
Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
We’re looking for a friendly and organised Volunteer Administrator to help keep things running smoothly at our service. You’ll be the first point of contact for visitors and calls. The role also includes supporting group activities, taking referrals, and helping with general admin tasks like printing and scanning. If you’re reliable, good with people, and happy to pitch in where needed, this is a great way to make a real difference while building useful skills.
Tasks may include:
- Welcome visitors, manage calls and messages, and handle post and deliveries.
- Keep reception area and resources (leaflets, displays) up to date.
- Assist admin team to call clients for appointments.
- Support group activities and training sessions with admin and materials.
- Take referrals and help promote the service.
- Assist with general admin tasks like printing, scanning, and creating resources.
- Gather feedback from service users and liaise with staff.
- Follow safeguarding, confidentiality, and health & safety policies.
Skills/qualities we would like you to bring to the role:
We welcome volunteers from all backgrounds and especially value lived experience. For this role, we are looking for someone who brings:
- Confident communicator, comfortable greeting visitors and speaking with people from diverse backgrounds.
- Organised and detail-oriented, able to manage multiple tasks and report progress.
- Strong IT skills for admin tasks and online training.
- Professional, reliable, and committed, with a caring and non-judgmental approach.
- Ability to remain calm and focused in a busy environment.
- Able to work as part of a team, on own initiative and to instruction.
- An understanding of Waythrough – information is available on our website.
- A genuine interest in being part of the mission and vision of Waythrough.
- Ability to maintain confidentiality, professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
Discounts from various schemes
Training and personal development
A chance to make a real difference in people’s lives
Free induction and role-specific training
Support from experienced staff and regular supervision
Opportunities to meet new people and develop your confidence
Reimbursement for travel and agreed expenses
Valuable experience that can support your personal or career development
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: [email protected]
How to apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.
Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.
Closing date:
2026-06-26