VoIP Support Technician
Exclusively Remote ·
- Employment
- Full time
- Category
- Support
VoIP Support Technician
Remote | Full-Time | US Hours (3pm-11pm/4pm-12am SAST)
We're looking for a skilled VoIP Support Technician to join our client's growing technical support team. This role is ideal for someone with hands-on experience deploying, supporting, and troubleshooting VoIP phone systems. You'll work closely with clients to resolve technical issues, configure phone systems, and ensure reliable voice communications.
Key Responsibilities
- Install, configure, and support VoIP phone systems and hardware
- Troubleshoot voice, network, and connectivity issues
- Provision and manage user accounts, extensions, and call routing
- Configure and maintain IP phones and related devices
- Diagnose and resolve service interruptions in a timely manner
- Document support activities and maintain accurate records
- Collaborate with internal teams to deliver excellent customer service
- Assist with system upgrades, migrations, and new deployments
Requirements
- Experience supporting VoIP systems in a technical support environment
- Strong troubleshooting and problem-solving skills
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Experience with one or more of the following platforms:
- Bicom
- Yeastar
- NetSapiens
- Experience configuring and supporting Yealink IP phones
- Good understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs, QoS)
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple priorities
- Customer-focused with a proactive approach to issue resolution
- Experience using ConnectWise CRM or PSA (helpful but not required)
What We're Looking For
- A strong technical troubleshooter
- Someone who enjoys solving complex issues
- A team player with excellent communication skills
- Organized, dependable, and detail-oriented
- Able to work independently while delivering exceptional customer service