VOIP Helpdesk Analyst
Southern Communications Ltd · Basingstoke, Hampshire ·
- Category
- Support
Handles escalated VoIP technical faults and configuration queries (hardware, software and connectivity) for Southern Communications' Myphones team, advising both technical and non-technical customers of its cloud hosted telephony services by phone, email and ticketing systems.
We are looking for someone to join our Myphones team to handle technical faults and configuration queries related to VoIP hardware, software, and connectivity escalated from the first-line support team, to provide advice and resolutions to both technical and non-technical customers. Deliver exceptional customer focus, through excellent verbal and written communication skills via phone, email, or ticketing systems to SCG Wholesale cloud hosted telephony partners together with all SCG Direct and …