VodafoneThree Senior Project Manager (in-House Creative Agency)

What You'll Do:

The Senior Project Manager is responsible for leading the end-to-end delivery of complex creative projects and campaigns across our portfolio , ensuring work is delivered on time, within budget, and to the required quality standards. Operating within Generation - VodafoneThree's in-house creative agency, this role manages the successful planning, prioritisation and execution of a broad portfolio of work across multiple stakeholders, channels and timelines.

This role acts as a key delivery lead within the agency, translating marketing and brand requirements into structured project plans, aligning cross-functional teams, and ensuring projects move efficiently from briefing through to final delivery. The Senior Project Manager plays a critical role in balancing competing priorities, managing delivery risk, and maintaining strong stakeholder confidence across a fast-paced, matrixed environment.

The role requires strong judgement, proactive problem solving, excellent communication skills, and the ability to manage multiple integrated workstreams simultaneously across a diverse group of internal clients and agency specialists.

Key Responsibilities:

1. Project and Campaign Delivery

• Lead the end-to-end management of creative projects and integrated campaigns across our portfolio of brands, from initial brief through scoping, planning, execution, approval and final delivery.

• Manage multiple concurrent projects of varying size, complexity and pace, ensuring delivery against agreed timelines, budgets, scope and quality expectations.

• Develop clear project plans, milestones, dependencies and delivery schedules, ensuring all stakeholders and team members understand responsibilities and critical deadlines.

• Coordinate cross-functional teams including creative, copy, design, production, studio, digital, traffic and marketing stakeholders to deliver work efficiently and effectively.

• Ensure projects are properly scoped and briefed, with clear deliverables, timelines, assumptions, risks and approval routes in place from the outset.

2. Stakeholder and Brand Management

• Build strong working relationships with key stakeholders across our portfolio of brands, acting as a trusted day-to-day partner and point of contact for project delivery.

• Manage stakeholder expectations effectively, providing clear updates on project status, risks, dependencies, timelines and changes in scope.

• Ensure a consistent and high-quality delivery experience across all brands while adapting ways of working to reflect differing brand priorities, campaign cycles and business needs.

• Support stakeholders in defining priorities and resolving scheduling conflicts where multiple requests compete for agency resource.

• Maintain a strong understanding of each brand's objectives, tone, campaign calendar and delivery requirements to ensure agency output is aligned and commercially relevant.

3. Planning, Prioritisation and Workflow Control

• Translate incoming briefs into clear delivery plans, identifying resource requirements, timelines, interdependencies and potential delivery constraints.

• Work closely with resource and agency operations teams to ensure projects are appropriately scheduled and resourced in line with business priorities.

• Monitor workflow across multiple active workstreams, proactively identifying bottlenecks, risks or conflicting demands and taking action to maintain momentum.

• Drive effective project governance through status tracking, workflow meetings, actions, issue resolution and escalation where required.

• Ensure changes to scope, timing or deliverables are assessed, communicated and managed in a controlled and transparent way.

4. Risk, Quality and Delivery Standards

• Identify and manage project risks, issues and dependencies throughout the project lifecycle, escalating where appropriate and implementing mitigation plans to protect delivery.

• Maintain strong attention to detail across all stages of project execution, ensuring deliverables meet agreed standards and approval processes are followed.

• Champion best practice project management disciplines, helping to improve consistency, efficiency and transparency across agency delivery.

• Support quality control by ensuring all necessary reviews, approvals, legal/compliance checks and stakeholder sign-offs are completed at the right stages.

• Contribute to post-project reviews and lessons learned activity to identify opportunities for continuous improvement.

5. Commercial and Operational Management

• Manage project budgets, estimates and cost tracking where applicable, ensuring financial discipline and early visibility of any risks or variances.

• Support efficient use of agency time and resources by maintaining accurate schedules, status reporting and delivery forecasts.

• Help drive productivity and delivery efficiency through strong planning, prioritisation and use of project management tools and processes.

• Contribute to the monitoring of delivery performance through project reporting, workflow data and operational insights.

• Support the wider agency in embedding effective ways of working that improve speed, quality and stakeholder satisfaction.

6. Team Contribution and Leadership

• Provide day-to-day leadership across project teams, creating clarity, momentum and accountability throughout delivery.

• Act as a senior member of the project management function, supporting consistent standards, sharing knowledge and contributing to the development of junior project management colleagues where appropriate.

• Foster collaborative and constructive working relationships across creative, operational and stakeholder groups.

• Role model calm, proactive and solutions-focused leadership in a fast-moving and often changing environment.

• Contribute to the continuous development of agency delivery processes, tools and governance approaches.

Who You Are:

• Significant project management experience within an in-house creative agency, integrated agency, marketing, brand or production environment.

• Proven ability to manage complex project portfolios across multiple brands, stakeholders and delivery channels simultaneously.

• Strong track record of delivering integrated creative work from brief to completion within tight deadlines and changing priorities.

• Experience managing a broad range of stakeholders, with the confidence to challenge constructively, align expectations and influence decisions where needed.

• Strong understanding of creative development and production processes across channels such as brand, digital, CRM, social, retail and campaign delivery.

• Highly organised, with strong planning, prioritisation and workflow management skills.

• Experience identifying and managing project risks, dependencies, issues and changes in scope.

• Commercial awareness, including experience managing project budgets, estimates or resource implications.

• Strong communication and presentation skills, with the ability to provide clear direction and concise status updates.

• Proficiency in project management, workflow and collaboration tools.

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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