VodafoneThree - Process Designer

Location: London OR Newbury+ Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week - Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Join our UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

What you'll do

The CS&I team is responsible for defining and continuously improving ND&I's end-to-end processes, ensuring teams operate through clear, consistent, and efficient ways of working, supported by the right tools and governance.

As a Process Designer, you will play a key role in driving process improvement and transformation initiatives across ND&I and the wider Network organisation. Working closely with subject matter experts, stakeholders, suppliers, and operational teams, you'll analyse current processes, identify improvement opportunities, and help design future-state processes that improve efficiency, effectiveness, and user experience.

You'll support the full change lifecycle, from understanding business challenges and documenting current ("As-Is") processes, through to designing improved ("To-Be") processes, implementing change, measuring adoption, and ensuring benefits are realised and sustained.

The role also supports process governance, performance reporting, process mining, automation initiatives, and the development of training materials to support successful change adoption.

Key Responsibilities

• Gather, map, and document business processes, requirements, and improvement opportunities.
• Analyse current processes and identify opportunities for simplification, efficiency, automation, and cost reduction.
• Design and implement future-state processes, ensuring alignment with process management standards, policies, and best practices.
• Facilitate workshops with stakeholders to identify process improvements, resolve issues, and drive continuous improvement initiatives.
• Track actions, risks, and deliverables through to successful completion.
• Define, collect, analyse, and report on process performance metrics and KPIs.
• Support process mining and automation initiatives to improve operational performance.
• Develop training materials, user guides, and communications to support process adoption and change management.
• Measure process adoption, monitor realised benefits, and ensure improvements are embedded within the organisation.
• Build strong relationships with stakeholders across ND&I and Network teams to drive collaboration and successful delivery of change.

Who You Are

• Delivery-focused with a strong sense of urgency, while maintaining a structured approach, attention to detail, and a proactive problem-solving mindset.
• Comfortable working in complex and ambiguous environments, with the ability to analyse issues and identify practical solutions.
• Demonstrated experience driving process simplification, continuous improvement, and operational efficiency initiatives.
• Strong business analysis skills, including requirements gathering, stakeholder interviews, documentation, and requirements management.
• Experienced in creating and maintaining process documentation, procedures, work instructions, and process maps.
• Proficient in Business Process Management (BPM) tools such as Signavio, ARIS, and Visio for process modelling and analysis.
• Solid understanding of process governance, process design best practices, and continuous improvement methodologies.
• Excellent stakeholder management and collaboration skills, with the ability to engage, influence, and build effective relationships across multiple teams and functions.

Worried that you don't meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

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