VodafoneThree - Lead Commercial Strategy Manager - 12 Month Fixed Term Contract

Location: Newbury/London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

As Lead Commercial Strategy Manager, you'll play a pivotal role in shaping VodafoneThree's cross-brand growth strategy, defining how customers move across our portfolio of brands to deliver greater value for both our customers and the business. This is a highly visible commercial leadership role with significant influence across consumer strategy, trading performance, and long-term growth plans.

• Define and lead VodafoneThree's cross-brand migration strategy, shaping how customers move between PAYG, Three, CVB, Contract and Vodafone propositions to maximise customer value and commercial growth.
• Own the customer targeting, segmentation, pricing and proposition strategy, ensuring the right customers receive the right offer through the right journey at the right time.
• Deliver against key P&L, revenue and trading targets by monitoring performance, identifying opportunities and implementing actions to optimise results across live migration programmes.
• Lead trading and performance reviews, providing insightful analysis, forecasts and recommendations to senior stakeholders, including L1 leadership teams.
• Partner with Commercial, CRM, Digital, Analytics, Proposition and Finance teams to develop and continuously improve customer journeys, driving retention, conversion and long-term customer value.
• Lead and develop a small team while influencing the future direction of VodafoneThree's customer base strategy, balancing immediate commercial performance with longer-term strategic growth opportunities.

Who you are

• Significant experience in commercial strategy, trading, pricing, propositions, retention or customer lifecycle management.
• Proven expertise in customer retention, lifecycle management or base management, with experience using customer insight, segmentation and CRM strategies to drive growth and value from existing customer bases.
• A strategic thinker who can balance immediate commercial priorities with longer-term planning, identifying future opportunities and translating them into actionable growth strategies.
• Highly analytical and data-driven, with the ability to interpret complex performance trends, make commercial recommendations and confidently influence decision-making at senior leadership level.
• A collaborative stakeholder manager who builds strong relationships across Commercial, Finance, CRM, Digital, Proposition and Analytics teams to deliver business outcomes.
• Proven experience owning commercial performance and delivering against P&L targets.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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