VodafoneThree - Compliance Monitoring and Assurance Manager

Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday




Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you’ll do

Join VodafoneThree’s Compliance Monitoring & Testing team and help ensure we meet our regulatory obligations with confidence. Working closely with the Lead Compliance Monitoring & Testing Manager, you will support the design and delivery of a robust compliance monitoring framework across key areas including Ofcom regulation, consumer protection, data protection, and telecommunications compliance.

In this role, you will lead monitoring reviews and testing activities aligned to the annual compliance plan, using data analytics and AI-driven insights to identify risks, assess control effectiveness, and drive continuous improvement. You will play a key role in escalating findings, supporting remediation activities, and providing clear reporting and recommendations that strengthen VodafoneThree’s compliance culture and control environment. This is an excellent opportunity to make a visible impact in a role that combines regulatory expertise, data-led insight, and stakeholder engagement.

• Design and implement detailed test plans to evaluate compliance across assigned regulatory portfolios in alignment with the Annual Compliance Monitoring Plan.
• Perform in-depth evaluations of compliance following agreed methodologies and processes to establish adherence to regulatory obligations and internal standards.
• Assess customer interactions, operational processes, records, contracts, and data sets to establish whether good customer outcomes are consistently achieved.
• Leverage advanced technologies such as data analytics, machine learning, and AI to streamline monitoring activities and enhance operational efficiency.
• Collaborate with LSCR and cross-functional teams to maintain a well-informed view of compliance risks and business change, ensuring proactive engagement with senior stakeholders throughout the review cycle.

*Please note: Internally, this role is known as Compliance Monitoring & Testing Manager

Who you are

• Extensive experience in compliance monitoring or second-line assurance within telecommunications or consumer regulation, with a strong track record of delivering high-quality reviews.
• Comprehensive knowledge of regulatory governance, compliance frameworks, and risk management principles.
• Extensive experience of developing and implementing comprehensive test plans to assess compliance with applicable regulatory requirements, leveraging available data to generate meaningful insights.
• Excellent analytical and written communication skills, combined with strong IT proficiency, including advanced use of MS Office applications (Word, Excel, PowerPoint) and SharePoint.
• Builds strong working relationships exhibiting contagious energy and communicates clearly, articulately and thoroughly, proactively addressing questions and concerns.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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