Visual Supervisor

Job Purpose:

As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise.
You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our Brand Values in everything you do: Customer Obsessed, Play to Win, It Starts With Me and We Are One
You will inspire our customers to look good and express themselves with the latest fashion, wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating a customer first approach
Accountabilities and Responsibilities:
CUSTOMER

Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion

Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer

Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team

Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences

Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values

Delivering effective deployment of the team so that our customer’s needs are always met

Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory

Actively support our charities and communities to ensure positive local impact in the areas in which we operate

TEAM

Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams

Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team

Role modelling our Values and ensuring our Teams work with them in mind

Actively seek out opportunities for self-development – this is as important as that of your teams

Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers

Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession

Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment

Play a crucial part in building a culture that rewards and recognises both individual and team performance

Understand key people policies and procedures and apply these in a fair and consistent manner
Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures

GROWTH

Aware of store targets and KPI measures and utilises all reports to view and highlight opportunities
Activity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus

Support the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised

Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness

Use Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisions

Ensure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies

Work together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs

Adhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilities

Effectively manage payroll spend within budget and company guidelines

Behaviours, Knowledge and Experience

You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time

You understand who the core customer is that shops within your local market

You’re passionate about fashion and clothes, and you stay up to date with the latest trends

Retail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the same

You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player

You’ll have a keen eye for detail in maintaining great store standards

Previous experience in retail is desirable but not essential

Key Relationships

Sales/Deputy Manager
Store Manager
Store Team
Local New Look Stores