VisionLink Support Specialist

🛠️ Now Hiring: VisionLink Specialist
(Data Analysis | Equipment Health | Predictive Maintenance)
The VisionLink Support Specialist is responsible for supporting, optimizing, and expanding the use of VisionLink across the dealership’s customer base. This role serves as the primary internal and external resource for telematics support, customer onboarding, training, and performance monitoring.

The Specialist ensures customers receive actionable insights from connected assets to improve uptime, reduce operating costs, and increase overall equipment productivity

💡 Why Join Mustang Cat’s Service & Analytics Team?
We’re more than just machines—we’re the people behind the performance. Mustang Cat offers:

Great Work-Life Balance
Job Stability + Career Growth Opportunities
Comprehensive Benefits Package – Medical, Dental, Vision
401(k) with Employer Match
Tuition Reimbursement & Development Opportunities
Paid Time Off & Holidays

🤝 What You’ll Do as a VisionLink Specialist:
Key Responsibilities
VisionLink Customer Support

Provide frontline support for VisionLink-related inquiries from customers and internal teams.

Assist customers with account setup, asset visibility, subscriptions, and dashboard configuration.

Troubleshoot telematics hardware and connectivity issues (Product Link devices, cellular/GPS communication).

Coordinate with Caterpillar technical support when escalation is required.

Customer Onboarding & Training

Lead customer onboarding sessions for new machine deliveries.

Conduct virtual or in-person VisionLink training sessions.

Develop quick-reference guides and internal best practices documentation.

Ensure customers understand features including:

o Health alerts
o Utilization tracking
o Preventive maintenance scheduling
o Productivity analytics
o Fuel and idle reporting

Identify opportunities to increase VisionLink subscription penetration.
Support CVA and Services Commitment initiatives through telematics utilization.

Internal Dealer Support

Train Sales, Parts, and Service teams on VisionLink capabilities.

Support sales efforts by demonstrating telematics value to prospects.

Assist with reporting needs for leadership (utilization trends, adoption rates, subscription growth).

Partner with Condition Monitoring Analysts to translate telematics data into customer value.

📋 What We’re Looking For:

Experience in data analytics, data science, or a related analytical role
Strong ability to collect, interpret, and analyze data from multiple sources
Proficiency with Microsoft Office and database systems
Excellent written and verbal communication skills
Ability to work collaboratively across teams and departments
Strong attention to detail with effective organization and time management skills

✅ Additional Helpful Skills:

Associate’s degree or technical certificate in a mechanical, technical, or related discipline
Prior experience as a diesel technician or in a heavy equipment service environment
Experience performing root-cause analysis and identifying machine issues
Familiarity with Caterpillar equipment and condition monitoring tools such as VisionLink, Cat Inspect, SIS, and Foresight