Village Support Officer

Peace of mind provider or as we call it, Village Support Officer.
Your Day at GlenaeonNestled in the elevated locale of Belrose, Glenaeon retirement village offers a dynamic retirement community where sweeping ocean vistas enhance your overall sense of wellness.
We are currently seeking a dedicated Village Support Officer to join our team on a casual basis. This varied and rewarding role involves a combination of afternoon, weekend, and sleepover shifts, providing essential support to our residents and community. Flexibility is key, additional shifts may be available to cover planned and unplanned leave. If you're passionate about delivering exceptional service and making a meaningful difference in the lives of others, we'd love to hear from you.
Reporting the Village Manager, your duties will include:

Delivering outstanding customer service in every interaction
Assisting with general administration and operational tasks
Helping maintain safe, clean, and welcoming community spaces
Contributing to a positive and engaging resident experience
Responding to resident emergency calls and incidents
Providing first aid support and coordinating emergency services when required
Supporting resident wellbeing and village events
Working independently and confidently when required, including after-hours shifts

How You’ll Make an ImpactYou are an enthusiastic, reliable, and customer-focused professional who takes pride in creating positive experiences for others. With a proactive and compassionate approach, you are committed to delivering exceptional service and ensuring residents feel valued, supported, and safe at all times.
While experience in hospitality, aged care, retirement living, or customer service will be highly regarded, it is your positive attitude, strong work ethic, and genuine passion for helping others that will set you apart.
To be successful in this role, you will also have:

A current First Aid & CPR Certificate (or be willing to obtain)
Current Responsible Service of Alcohol (or be willing to obtain)
A calm and professional approach in emergency situations
Strong communication and customer service skills
The ability to work independently and use initiative
Excellent time management and organisational skills
A genuine passion for supporting older Australians

Bonus points if you have:

Experience in retirement living, aged care, hospitality, or customer service
Certificate III in Individual Support (Ageing) or a related qualification

About Keyton
At Keyton, we create vibrant retirement communities where people thrive. Home to more than 15,000 residents across 65+ villages nationwide, we're driven by a simple purpose: to lead with heart and create places where wellbeing, connection and choice come to life.
With over 30 years of experience, our team is committed to making a positive impact for both residents and employees, every day.
Why Join Keyton?

Supportive and welcoming team environment
Ongoing training and development opportunities
Career growth pathways across a national organisation
Employee referral program
Exclusive employee discounts and deals
Health & Wellbeing and Reward Program
Access to the Sonder wellbeing app
Discounted health insurance
Annual flu vaccinations and skin checks
The opportunity to make a genuine difference in residents' lives

Ready to Lead with Heart

If you’re passionate about leading a vibrant and caring community for retirees, we’d love to hear from you! Apply now and be a part of something truly special.
Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Support Officer opportunity and explain how your skills and qualifications align with our requirements.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May and November.