Vendor Support Assistant

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If you have any questions please contact the CCPA Team at [email protected] or (844) 900-5535.

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Vendor Support Assistant

Hourly Range: $19/hour to $20/hour, depending on experience

Work Schedule: Monday - Friday 7:30 AM - 4 PM (PST Times)

**During training, the schedule will be 7 AM to 4PM PST.

Out of State - Work from Home Opportunities

Position Overview

The Vendor Support Assistant is responsible for supporting the vendor services teams by providing daily traffic schedule reports, reviewing open orders; de-escalating issues from vendors and other duties as assigned.

Essential Job Duties and Responsibilities

• Review/Update/approve Ship Override orders queued
• Review CRM Sales Contracts- Redact/Upload/Update VMS Notes
• Handle license discipline and expirations notifications received from the Appraisal Subcommittee website
• Review/Process CRM queues request Vendor files, Vendor Apps, Vendor support, Encompass order shipped, HW mailing
• Maintain/Update vendor information within individual profiles.
• Process manual order entry for clients.
• May be responsible for processing vendor backgrounds, pending authorizations
• May be responsible for client exclusionary list
• Process new vendor onboarding documents.
• Support Vendor relations, Assigners, Status, Revisions and other staff as needed
• Provide support to internal external clients based on client or company needs
• Handle inbound client customer phone calls via Finesses.
• Respond to phone calls or emails regarding appraisal reports and processes.
• Trouble shoot issues with borrower mailing queue and submit helpdesk tickets as needed
• Monitor Unpaid Orders queue
• Perform clerical duties
• Update client order submitted via Encompass
• Update attendance hotline daily
• Support Sales Department fee quotes
• Support Wells Fargo fee quotes
• Other duties as assigned, including cross training

Qualifications and Skills

Required

Preferred

Qualification

High School Diploma

Experience

1+ years customer services experience

AMC or bank experience Experience in fast paced environment

Prior Knowledge

Customer Service principals

Appraisal Management and Review Appraisal

• Detailed oriented with excellent listening and analytical skills
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple tasks
• Microsoft Office Suite (Word & Excel) intermediate level and above
• Ability to resolve problems and remove barriers to problem resolution
• Negotiation skills to reach mutual agreements with vendors over issues
• Ability to work independently with moderate supervision

EOE / VETS / DISABLED