VDI System Service Engineer

• Ready to take ownership of enterprise Citrix/VDI environments and make a real impact for customers?
• Looking for a role where you can combine technical expertise, problem-solving, and continuous improvement every day?

Practical Information

Location: Sofia, Bulgaria | Work arrangement: Remote | Contract type: Full-time | Visa status: Valid working visa for country of employment | Language requirements: Fluent/professional English and Bulgarian, written and verbal

As our new VDI System Service Engineer, you will ensure the stability, security, and performance of enterprise Citrix/VDI environments by managing incidents, service requests, changes, and problem resolution. You will troubleshoot complex technical issues, implement service improvements, and maintain accurate documentation while delivering high-quality managed services. Working closely with customers and internal teams, you will help optimize the end-user experience and meet agreed service levels.

Key Responsibilities

• Manage and resolve incidents to ensure a stable and reliable Citrix/VDI environment
• Process service requests and implement approved changes in line with SLA commitments
• Investigate and resolve recurring issues through problem management and root cause analysis
• Perform platform maintenance, health checks, and housekeeping activities
• Create and maintain accurate technical and operational documentation
• Collaborate with customers and internal teams to deliver continuous service improvements