Vault Host / Hostess - Metropolitan at the 9 Hotel
Geis Hospitality Group · Metropolitan at the 9 Hotel - Cleveland, OH ·
- Category
- Hospitality
Job Title: Vault Host
Division: Food and Beverage
Department: Vault
Reports To: Bar Operations Manager
FLSA Status: Non-Exempt
Summary: Greets and seats customers in a fashion that contributes to the smooth, efficient operation of the club and keeps the area around the front entrance and hostess station as clean and orderly as possible by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
Division: Food and Beverage
Department: Vault
Reports To: Bar Operations Manager
FLSA Status: Non-Exempt
Summary: Greets and seats customers in a fashion that contributes to the smooth, efficient operation of the club and keeps the area around the front entrance and hostess station as clean and orderly as possible by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Meets arriving customers as they enter vault with cordial greeting.*
- Escorts to assigned areas and solicits rapport in order to accommodate special needs or requests.*
- Notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.*
- Maintains a highly visible appearance in Vault during entire shift by remaining at the hostess stand.*
- Elicits business off-property by handing out fliers.*
- Works as coat-check attendant.*
- Maintains a clean hostess stand by assisting with vacuuming, sweeping, general cleaning, and side work duties.*
- Checks the proper set-up of tables and seating prior to opening.*
- Reports in writing any maintenance or housekeeping discrepancies to management immediately.*
- Exhibits a professional appearance and maintains a friendly, cheerful, and courteous demeanor at all times.*
- Performs other duties as assigned, requested, or deemed necessary by management.
Position Requirements
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of internet software.
Education/Experience:
High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Other Abilities:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of internet software.
Education/Experience:
High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Other Abilities:
- Customer/client focus
- Stress management/composure
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions and extreme heat (non-weather).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions and extreme heat (non-weather).