UX Researcher & Research Operations Specialist

Core Responsibilities

1. Provides usability services to business and IT teams for web and mobile applications across multiple platforms, for low to mid-scale scope projects.

2. Conducts studies and reviews research on human factors response to bring value to Vanguard's business, technology, and processes.

3. Supports and/or conducts user interviews and contextual inquiries to identify user needs and gather user feedback. Ensures privacy and conducts sessions in a professional manner.

4. Collects data, analyzes, and summarizes results. Assists in presenting to design teams and decision makers.

5. Contributes actionable suggestions based on knowledge of target user base and usability best practices. Educates project teams and crew regarding usability's purpose and value.

6. Composes an analysis of findings and makes recommendations for user interface enhancements. Presents findings to project teams. May present to senior leaders if needed.

7. Socializes test/research plans with key project team and business partners. Discusses adoption of critical usability findings. Works to integrate usability findings into practice by developing buy-in from the business.

8. Participates in special projects and performs other duties as assigned.

Qualifications

• Three years related work experience.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.