UX Intern

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we have built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That is the power of “nice.” At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National Insurance is seeking a UX Intern to join our Product Engineering team as part of the Summer 2027 Internship Program. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. The UX Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations.

Does this interest you?

• Are you looking to jump start your career in the IT field?
• The individual in this role will have the opportunity to directly assist the Product Engineering team with a wide range of projects, including collaborating on the user design, research and product design of our agent portal.

Western National Internship Program Summary:

Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our Product Engineering team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.

Position Summary:

As a UX Intern in our Internship Program, you will be a key member of our Product Engineering team. Possible tasks that you will assist with include:

• Conduct interviews, usability testing, surveys, and other research to understand agent needs.
• Evaluate workflows, navigation, content, accessibility, responsive design, and visual consistency across current agent portals.
• Identify opportunities to create a more unified experience across agent portals and connected applications.
• Create user flows, journey maps, wireframes, prototypes, and other UX artifacts.
• Collaborate with product, engineering, QA, and business stakeholders to turn feedback into actionable designs and recommendations.
• Present findings and document reusable UX patterns that support a future unified agent portal experience.