User Experience Lead

Need a rockstar guy, avoid H1B’s unless they have 10+ years of experience.

The ideal candidate would be someone who drives experience strategy and vision across all phases of customer experience design. Primary skill sets are in the areas of UX-expertise (user-centric methodologies across disciplines) and vision, and strong communication/presentation skills. As the primary point-of-contact for the project team, this person must partner closely with the Project and Production Manager to facilitate communication between team members, manages resources and timelines.

Job Description

• Defines and maintains the creative strategy, experience vision and roadmap for the Digital Channel.

• Leads User Experience practice; setting standards and clear expectations across organization around roles, responsibilities, engagement model and processes.

• Tracks digital experience trends and competitive landscape.

• Defines approach and utilization of prototyping, user labs and end user research – including the creation of customer personas.

• Understands target audiences' needs, tasks, and goals and translate them into creative experience design concepts.

• Ensures consistent and appropriate expertise of internal and external resources, quality of deliverable and optimal support for Digital initiatives.

• Leads site/audience/project-specific experience strategies, vision and roadmaps – ensuring consistency of strategy and alignment with broader vision.

• Collaborates with broader digital strategy team, business stakeholders and subject matter experts to brainstorm and validate experience design concepts.

• Leads project-level experience design strategy and oversees development of associated user experience deliverables.

• Ensures that information architecture, visual design and copy work together to create an experience that resonates with users.

• Leads and/or participate in user research, concept testing, and usability testing.

• Provides experience design standards for “run the channel” execution to ensure consistency and alignment (e.g. email layout, landing page optimization, campaign flow standards)

Activities

• Heuristic Design Review

• Site / Application Audit

• UI Competitive Review

• Design Strategy

• Site / Application Maps

• Scenarios / Use Cases

• Information Architecture

• Wireframes / User / Screen Flows

• UX Metrics

Skills

• Core IA and UCD methodologies

• Quantitative research methods

• Web metrics analysis and translating into design solutions

• Library science and taxonomies

• Ability to convey brand values through design plans

• Excellent wire-framing skills

• Communication skills

• Collaboration skills

GOOD COMMUNICATION SKILLS

DURATION: 6-12 months

INTERVIEW: PHONE & SKYPE

Location will either be Boston MA or Charlotte NC (Candidate must be open to relocate to either location, once selected)