Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work You'll DoAs a User Experience Designer on the Customer Strategy & Design team, you will be responsible for...
- Conducting user research to identify user needs, behaviors, and pain points related to Integrated Eligibility Systems
- Mapping user journeys and structuring content to create clear, logical user flows across digital experiences
- Creating wireframes and prototypes in Figma to communicate design concepts and support iterative product development
- Planning and executing usability tests, analyzing findings, and incorporating insights into design recommendations
- Collaborating with cross-functional teams and presenting design approaches, findings, and recommendations to stakeholders
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The TeamDeloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.
QualificationsRequired:
- Bachelor's Degree
- 2+ years of experience supporting Integrated Eligibility programs, systems, or platforms
- 2+ years of experience conducting user research and usability testing
- 2+ years of experience creating wireframes and prototypes using Figma
- 2+ years of experience developing user flows, journey maps, or information architecture deliverables
- Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- Experience supporting government or public sector digital transformation initiatives
- Experience collaborating with product, technology, and business stakeholders across the design lifecycle
- Experience presenting design concepts, research findings, and recommendations to stakeholders
- Experience with user-centered design methods for complex service or platform environments
For individuals assigned and/or hired to work in California, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.