Used Sales Manager - Chrysler Dodge Jeep Ram of Crestview

At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!

The Used Car Manager ensures customer retention and the profitability of the used car department. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties/Responsibilities

• Assists in forecasting goals and objectives for sales, gross and key expenses on a monthly and annual basis, ensuring SOAG policy turn rate of pre-owned vehicles.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect used-vehicle sales.
• Assists in scheduling the activities of all department employees, always ensuring proper staffing.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements, and monitors a follow-up system for used-vehicle purchasers.
• Maintains vehicle inventory. Monitors customers' likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Participates in daily and weekly sales and sales training meetings.
• Establishes and enforces product-knowledge standards.
• Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Helps salespeople close deals.
• Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.
• Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Studies media sources available to find good-quality, low-mileage units.
• Appraises all incoming used vehicles and trade-ins.
• Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations with full ownership of reconditioning process.
• Plans and controls the display of used vehicles.
• Establishes and controls wholesaling activities.
• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.
• Approves all paperwork from auctions and provides proper documentation to the office for purchases.
• Notifies the GSM and Operations Director of delivery of purchases.
• Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins.
• Handles customer complaints immediately and according to dealership's guidelines.
• Loads pictures of all inventories onto the website
• Completes required OEM and SOAG training.
• Is directly responsible for managing designated employees, including but not limited to hiring, policy and procedure execution, time and attendance management, disciplinary proceedings, and the disbursement and enforcement of training and information per SOAG policy, procedures, SOPs, and guidelines.
• Attends managers' meetings.
• Maintains professional appearance.
• Other tasks as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Proficient with Microsoft Office Suite or related software.
• Must have the ability to sit for long hours while working from a desktop computer, phone system, and various dealership specific software programs.
• Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 30 pounds.
• Previous Finance experience preferred.

Education and Experience

• Bachelor's degree (B.A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience preferred.
• Experience with VAuto, Dealertrack, and VIN Solutions highly preferred.
• Full function Desking skills
• Must be able to pass a background check, drug screening, and Motor Vehicle Report.