US Onboarding Specialist (Remote)
ensemblehp-hr · Punjab, Chandigarh, India ·
- Work mode
- Remote
- Category
- Customer success
- Experience
- 3+ years
Job Title: US Onboarding Specialist (Remote)
Experience: 3 – 5 years
Job Location: New Delhi, India
Experience: 3 – 5 years
Job Location: New Delhi, India
Company Overview:
Ensemble Health Partners India is at the forefront of innovation in the Revenue Cycle Management (RCM) space, leveraging modern technology to drive meaningful, real world impact. Our future ready platforms bring together AI driven analytics, intelligent data ingestion, workflow automation, and business intelligence built on a scalable, cloud native architecture. Our AI powered solutions are actively running in production, continuously optimizing processes and delivering data driven insights at scale. With the second largest market share in the U.S. RCM industry, a global workforce of 15,000+ professionals, and 12 technology patents, we deliver results through strong teams, proven processes, and flexible, modern technologies. As part of our continued growth, we have launched our Global Capability Center (GCC) in Hyderabad designed to serve as a strategic extension of our global operations. The GCC brings together technology, analytics, and RCM expertise to build scalable solutions, accelerate innovation, and support our long term vision of transforming healthcare operations. At Ensemble Health Partners India, we foster a culture of growth, collaboration, and innovation where your expertise is valued, your ideas are heard, and your work makes a measurable impact.
Ensemble Health Partners India is at the forefront of innovation in the Revenue Cycle Management (RCM) space, leveraging modern technology to drive meaningful, real world impact. Our future ready platforms bring together AI driven analytics, intelligent data ingestion, workflow automation, and business intelligence built on a scalable, cloud native architecture. Our AI powered solutions are actively running in production, continuously optimizing processes and delivering data driven insights at scale. With the second largest market share in the U.S. RCM industry, a global workforce of 15,000+ professionals, and 12 technology patents, we deliver results through strong teams, proven processes, and flexible, modern technologies. As part of our continued growth, we have launched our Global Capability Center (GCC) in Hyderabad designed to serve as a strategic extension of our global operations. The GCC brings together technology, analytics, and RCM expertise to build scalable solutions, accelerate innovation, and support our long term vision of transforming healthcare operations. At Ensemble Health Partners India, we foster a culture of growth, collaboration, and innovation where your expertise is valued, your ideas are heard, and your work makes a measurable impact.
The HR Onboarding Specialist is responsible for managing the onboarding, compliance, and occupational requirements for all hires joining Ensemble. This includes both traditional hires and those joining via client integrations. The HR Onboarding Specialist is an integral part of the business ensuring an elevated new hire experience while managing the complexities of client onboarding requirements.
Job Competencies:
Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”.
Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.
Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
Essential Job Functions:
Job Competencies:
Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”.
Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.
Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
Essential Job Functions:
- Manage onboarding and occupational health requirements for assigned book of business. This includes new client intake discussions, identifying process bottlenecks, and creating streamlined approaches to maximize efficiencies.
- Create and maintain standard operating procedures on assigned book of business to train peers and support cross functional collaboration across the team.
- Interpret occupational health medical results and determine appropriate vaccinations required based on assigned clients to ensure compliance with Joint Commission requirements.
- Responsible for navigating conversations with new hires and integrating associates to guide them through the onboarding process and ensure all items are completed timely and compliantly.
- Provide exceptional candidate experience to new hires while maintaining strong relationships and communication across all internal and external onboarding partners including background and occupational health vendors, HR, Talent Acquisition, and hiring leadership teams.
- Review onboarding requirements for accuracy and determine employment eligibility based on findings.
- Consistent partnership with Talent Acquisition Leadership to review escalations and proactively mitigate risks.
- Navigate difficult conversations with heightened discretion to properly rescind offers, push start dates, and discuss background findings with new hires while maintaining confidentiality.
- Maintain understanding of internal and external system integrations to troubleshoot any system gaps and enable cross functional collaboration with our IT, Workday, and External partners.
- Continuously refine and implement onboarding controls and audits to reduce risk.
- Execute additional HR projects as assigned.
Other Preferred Knowledge, Skills and Abilities:
- 3-5 years of previous experience in a similar field, talent onboarding experience is preferred
- Clear communication and problem solving skills required
- Bachelors Degree or equivalent experience
Required Certification:
- CRCR Certification, or willingness to obtain within 9 months of hire
Why Join US?
• Work on real-world healthcare and technology challenges, powered by emerging technologies and a strong innovation mindset.
• Be part of a fast-growing, people-first organization where your work creates measurable impact.
• Grow continuously with structured learning, certifications, and industry-recognized development programs.
• Collaborate with high caliber teams that value ownership, trust, and accountability.
• Grow alongside an organization that’s scaling with purpose and clarity. Be part of a fast scaling Global Capability Center with meaningful global responsibility.
Benefits:
• Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well being beyond the workplace.
• Accidental insurance coverage for the associate that adds an extra layer of security.
• Professional development programs with reimbursement support to help you upskill and grow with confidence.
• A workplace that is fully compliant with labor laws, including maternity and paternity benefits.
• Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us.
• Benefits designed to support you at different stages of life and career, not just on day one.
• Work on real-world healthcare and technology challenges, powered by emerging technologies and a strong innovation mindset.
• Be part of a fast-growing, people-first organization where your work creates measurable impact.
• Grow continuously with structured learning, certifications, and industry-recognized development programs.
• Collaborate with high caliber teams that value ownership, trust, and accountability.
• Grow alongside an organization that’s scaling with purpose and clarity. Be part of a fast scaling Global Capability Center with meaningful global responsibility.
Benefits:
• Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well being beyond the workplace.
• Accidental insurance coverage for the associate that adds an extra layer of security.
• Professional development programs with reimbursement support to help you upskill and grow with confidence.
• A workplace that is fully compliant with labor laws, including maternity and paternity benefits.
• Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us.
• Benefits designed to support you at different stages of life and career, not just on day one.